Manager, Sales Force Effectiveness

Job description

Galderma is the emerging pure-play dermatology category leader, present in approximately 90 countries. We deliver an innovative, science-based portfolio of premium flagship brands and services that span the full spectrum of the fast-growing dermatology market through Injectable Aesthetics, Dermatological Skincare and Therapeutic Dermatology. Since our foundation in 1981, we have dedicated our focus and passion to the human body's largest organ - the skin - meeting individual consumer and patient needs with superior outcomes in partnership with healthcare professionals. Because we understand that the skin, we are in shapes our lives, we are advancing dermatology for every skin story. We look for people who focus on getting results, embrace learning and bring a positive energy. They must combine initiative with a sense of teamwork and collaboration. Above all, they must be passionate about doing something meaningful for consumers, patients, and the healthcare professionals we serve every day. We aim to empower each employee and promote their personal growth while ensuring business needs are met now and into the future. Across our company, we embrace diversity and respect the dignity, privacy, and personal rights of every employee. At Galderma, we actively give our teams reasons to believe in our bold ambition to become the leading dermatology company in the world. With us, you have the ultimate opportunity to gain new and challenging work experiences and create an unparalleled, direct impact. The Opportunity The Manager, Sales Force Effectiveness (SFE) will help strengthen commercial performance by translating business strategy into effective field execution. Reporting to the Director of Sales Force Effectiveness, this individual will serve as the primary SFE partner for assigned business units, helping sales teams focus their time and resources on the customers and opportunities with the greatest potential. This role combines analytical expertise, operational execution, and cross-functional partnership to improve customer targeting, call planning, territory effectiveness, and performance visibility. The successful candidate will turn complex data into practical recommendations, simplify how the field accesses and uses information, and build consistent processes that support measurable business results. Key Responsibilities Lead customer targeting and call planning for their business unit. Manage recurring target panel reviews and call planning cycles in partnership with Sales, Marketing, and Commercial Excellence. Align customer prioritization and engagement frequency with business objectives, customer potential, access, and field capacity. Improve priority customer coverage and call attainment. Identify gaps in reach, engagement frequency, and progress against call plans. Recommend targeted actions to address unengaged high-priority customers, improve execution, and balance effort across customer segments. Support territory alignment and resource deployment. Evaluate territory opportunity, workload, geographic coverage, vacancies, and time available for customer engagement. Develop recommendations that balance customer needs, sales capacity, and business potential. Translate performance data into action. Analyze customer engagement, sales trends, prescribing behavior where applicable, and territory performance to identify opportunities and execution barriers. Deliver clear recommendations that help sales leaders prioritize actions and coach their teams. Optimize sample planning and utilization. Partner with Marketing and Sales leadership to establish regular sampling cadences and appropriate allocation by customer segment and field needs, Monitor sample utilization and recommend adjustments that support appropriate customer access and cost-effective use of samples. Strengthen reporting and KPI governance. Partner with Commercial Excellence teams and 3rd parties to maintain consistent metric definitions, business rules, and reporting standards. Develop and refine dashboards that highlight decisions and actions, consolidate duplicative reporting, and reduce manual Excel distribution. Advance CRM and field tool effectiveness. Serve as a business partner for CRM, call planning platforms, and related commercial tools. Define business requirements, support testing and rollout, and identify opportunities to improve usability, data quality, and adoption. Enable field effectiveness by delivering training on SFE tools for new hires and providing ongoing support through office hours during product launches, system enhancements, and process changes. Support omnichannel engagement. Partner with Marketing and Omnichannel teams to connect field activity with digital engagement strategies. Assess adoption and effectiveness of next-best-action recommendations and approved customer-facing content. Contribute to incentive compensation and quota planning. Provide targeting, territory, and performance insights to support plan design, goal setting, and evaluation in partnership with the teams accountable for compensation administration. Improve operational processes and service delivery. Manage SFE requests through established intake and prioritization processes. Standardize recurring activities, sampling, document procedures, automate routine work, and strengthen continuity and coverage across the SFE team. Lead cross-functional initiatives. Coordinate deliverables with Sales, Marketing, Insights & Analytics, Commercial Excellence, IT, Operations, and external partners. Communicate progress, resolve issues, and measure adoption and business impact. Maintain appropriate governance and compliance. Follow company policies and applicable requirements for commercial data use, customer information, access controls, and promotional activities. Maintain documented approvals and change controls for key SFE processes. Qualifications Bachelor’s degree in Business, Analytics, Economics, Life Sciences, or a related field, or equivalent relevant experience. 3-5 years of relevant experience in sales force effectiveness, commercial operations, sales analytics, commercial excellence, or life sciences consulting. Demonstrated experience in customer segmentation and targeting, call planning, territory analysis, and field performance measurement. Strong analytical and problem-solving skills, with the ability to translate complex information into clear business recommendations. Advanced Excel and PowerPoint skills; experience using Power BI, Tableau, or comparable reporting tools. Knowledge of CRM platforms and commercial data, including customer, activity, sales, and prescription data where applicable. Ability to manage multiple priorities, deliver accurate work, and balance analytical rigor with practical field needs. Understanding of data governance, confidentiality, and compliance expectations within a regulated healthcare environment. Preferred Experience supporting pharmaceutical, biotechnology, or other healthcare commercial organizations. Experience supporting specialty pharmaceutical launches, growing field organizations, or multiple business units. Demonstrated success leading process improvements, supporting change adoption, or managing external vendors. Physical Requirements and Work Environment This role requires the ability to perform standard office activities, including extended periods of computer use, participation in virtual and in-person meetings, and collaboration across teams. Depending on business needs, occasional travel may be required. Work environments and physical requirements may vary based on the requirements of the role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role. This role requires occasional travel to company locations and sales meetings. The position is primarily office-based, with responsibilities that include meetings, presentations, collaboration, and other