Salesforce Forward Deployed Engineer Lead (Agentforce)

Job description

We Are: Accenture’s Salesforce practice, and we live to see what this platform can do. Since we were one of the first on the scene, we’re the largest global Salesforce practice, not to mention one of the best. In fact, we are the industry leader for building Salesforce solutions, and we are Master Certified in all 12 industries and clouds. We use tech like Lightning, Einstein, and Bolt to build stronger, better relationships with customers. And we are always learning. We’re building the most resourceful team on the planet, and helping our people with new skills, training, and support to get over 4,200 certifications including Certified Technical Architect (CTA). Visit us here to find out more about Accenture's Salesforce practice. You Are: An Associate Manager, Forward Deployed Engineer (FDE) who helps clients accelerate their adoption of Agentic AI using Salesforce Agentforce and Data Cloud. You bring together deep Salesforce platform knowledge, business process expertise, solution architecture, and hands-on AI implementation to translate complex business challenges into scalable, production-ready agentic solutions. You work directly with clients to identify high-value AI opportunities, design intelligent agent workflows, and build and validate Agentforce solutions that drive measurable business outcomes. Complex problems don’t faze you, thanks to your analytical, problem-solving, and hands-on technical skills, and you bring out the best in your team and your clients. The Work: 1. Agentic AI Strategy & Use-Case Discovery Partner with business and technology stakeholders to identify and prioritize Agentforce use cases. Lead discovery workshops to understand business processes, pain points, and automation opportunities. Translate business requirements into agentic workflows, functional designs, and implementation roadmaps. Define measurable business outcomes and success criteria for AI deployments. 2. Agentforce Solution Design & Implementation Design, configure, and deploy Salesforce Agentforce solutions. Build and configure agents, topics, instructions, actions, and orchestration workflows. Leverage Salesforce Flow, Apex, APIs, and platform capabilities to enable agent actions. Develop rapid prototypes and proofs of concept to demonstrate business value. Partner with technical architects and developers on complex integrations and solution architecture. 3. Data Cloud & Enterprise Integration Leverage Salesforce Data Cloud / Data 360 to support grounded and context-aware AI agents. Understand data ingestion, harmonization, identity resolution, and retrieval patterns. Support integration between Agentforce, Salesforce Clouds, and enterprise systems. Ensure agents have access to relevant, trusted enterprise data while respecting security and governance requirements. 4. Client Delivery & Technical Leadership Serve as a client-facing FDE throughout discovery, design, implementation, and deployment. Lead Agile delivery activities, backlog prioritization, sprint planning, and stakeholder alignment. Coordinate cross-functional teams to deliver Agentforce solutions. Establish testing, evaluation, monitoring, and continuous-improvement practices for AI agents. Mentor junior team members and contribute to reusable FDE delivery assets. 5. AI Value Realization Define KPIs to measure agent effectiveness, adoption, accuracy, task completion, and business impact. Identify opportunities to scale successful agentic solutions across business functions. Help clients transition from isolated AI pilots to enterprise-scale Agentforce adoption. What You Need: Minimum of 4 years of experience of Salesforce implementation experience. Minimum of 3 years of experience leading client discovery, requirements gathering, and solution delivery. Minimum of 3 years of experience with Salesforce Flow, APIs, and enterprise integrations. Minimum of 1 year of experience of demonstrated hands-on Agentforce configuration and agent-building capability, with working knowledge of Data Cloud / Data 360 concepts and Salesforce data models Minimum of 1 year of experience of designing and demonstrating at least one end-to-end Agentforce use case. A Bachelor’s degree or equivalent (minimum 12 years) work experience. (If Associate’s Degree, must have minimum 6 years’ work experience). Bonus Points: Certified in Salesforce Agentforce Specialist and Salesforce Data Cloud Consultant / Data 360 Consultant Salesforce Sales Cloud, Service Cloud, or Field Service experience. Experience with enterprise data integration and business process transformation. Strong executive communication and stakeholder management skills Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below. We anticipate this job posting will be posted until 12/20/2026. Accenture offers a market competitive suite of benefits including medical, dental, vision, life, and long-term disability coverage, a 401(k) plan, bonus opportunities, paid holidays, and paid time off. See more information on our benefits here: U.S. Employee Benefits | Accenture Role Location Annual Salary Range California $73,800 to $218,800 Colorado $73,800 to $189,000 Connecticut $73,800 to $189,000 District of Columbia $78,500 to $201,300 Illinois $68,300 to $189,000 Maine $62,800 to $161,000 Maryland $73,800 to $189,000 Massachusetts $73,800 to $201,300 Minnesota $73,800 to $189,000 New York $68,300 to $218,800 New Jersey $78,500 to $218,800 Ohio $68,300 to $175,000 Virginia $68,300 to $201,300 Washington $80,200 to $201,300 About Accenture Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.Visit us at www.accenture.com What We Believe We have an unwavering commitment to diversity with the aim that every one of our people has a full sense of belonging within our organization. As a business imperative, every person at Accenture has the responsibility to create and sustain an inclusive environment. Inclusion and diversity are fundamental to our culture and core values. Our rich diversity makes us more innovative and more creative, which helps us better serve our clients and our communities. Read more here Requesting An Accommodation Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired. If you would like to be consider