Domain Architect Asset Management, ServiceNow

Job description

The Platform Analyst – Integration Catalog will support by driving the deployment, adoption, and ongoing effectiveness of the integration catalog as a central governance and visibility tool. The role works closely with Integration Owners, Integration Stewards, business stakeholders, technical teams, and the data governance team to ensure integration information is accurately captured, maintained, and used to support decision-making and operational excellence. The assignment requires one subject matter expert (SME), with responsibility for stakeholder enablement, metadata quality, executive reporting, and day-to-day catalog support. Key Responsibilities  Adoption and enablement: Promote integration catalog adoption across business units, build stakeholder engagement, and lead workshops and training on catalog functionality, integration documentation, and best practices.  Integration discovery and documentation: Collaborate with Integration Owners to identify, define, and capture integrations and other key data assets in the catalog.  Stewardship handover: Ensure a smooth transition of ongoing documentation and maintenance responsibilities to Integration Stewards.  Data quality and governance: Work with stakeholders to maintain accurate, complete, and current catalog information aligned with governance standards.  Performance measurement: Establish, monitor, and improve KPIs covering catalog completeness, adoption, and integration portfolio health.  Reporting and insights: Prepare executive-ready metrics and dashboards on catalog usage, data quality, and metadata completeness.  Governance alignment: Partner with the data governance team on catalog processes, metadata standards, and applicable compliance requirements.  Stakeholder coordination: Maintain collaborative relationships with business and integration partners, platform teams, and department leadership.  Operational support: Oversee catalog licenses, support tickets, enhancement requests, and the backlog.  User assistance: Serve as the primary contact for catalog inquiries, troubleshoot user issues, and develop job aids and frequently asked questions (FAQs). Skill Requirements  Practical capability in integration or data catalog deployment, adoption, documentation, and ongoing support.  Understanding of integration metadata, data assets, ownership, stewardship, and metadata maintenance practices.  Knowledge of data governance principles, metadata standards, data quality, and compliance alignment.  Ability to identify documentation gaps and coordinate improvements in catalog accuracy, completeness, and currency.  Ability to define and track KPIs for adoption, completeness, usage, and portfolio health.  Reporting and dashboard skills, with the ability to translate catalog metrics into clear executive-level insights.  Strong stakeholder engagement, workshop facilitation, training delivery, and written and verbal communication skills.  Ability to coordinate catalog licensing, support tickets, enhancement requests, and backlog activities with relevant teams.  Troubleshooting and user-support skills, including preparation of practical job aids and FAQs.  Other Requirement  Resource requirement: One subject matter expert for the Platform Analyst – Integration Catalog assignment.  Client engagement: Work collaboratively with business stakeholders, Integration Owners, Integration Stewards, platform teams, and the data governance team.  Estimated start date: December 1, 2026, subject to signature by both parties.  Estimated completion date: September 30, 2027, as stated in the SOW schedule.  Engagement duration clarification: The schedule dates differ from the 12-month period stated in the SOW charges section. Confirm the intended assignment duration before finalizing the requisition.  Recruitment details to confirm: Required years of experience, education, certifications, work location, working hours or time-zone coverage, reporting line, employment arrangement, and joining expectations are not specified in the SOW. Other Requirements Resource requirement: One subject matter expert for the Platform Analyst – Integration Catalog assignment.  Client engagement: Work collaboratively with business stakeholders, Integration Owners, Integration Stewards, platform teams, and the data governance team.  Estimated start date: December 1, 2026, subject to signature by both parties.  Estimated completion date: September 30, 2027, as stated in the SOW schedule.  Engagement duration clarification: The schedule dates differ from the 12-month period stated in the SOW charges section. Confirm the intended assignment duration before finalizing the requisition.  Recruitment details to confirm: Required years of experience, education, certifications, work location, working hours or time-zone coverage, reporting line, employment arrangement, and joining expectations are not specified in the SOW. Apply now Information at a Glance Why HCLTech? At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first. HCLTech is a global technology company, home to more than 230,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. 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