Aguascalientes Delivery Lead AI Service

Job description

Delivery Lead / Delivery Manager – AI Enabled Service Delivery (Lead Level) Capgemini Mexico As a Delivery Lead / Delivery Manager – AI Enabled Service Delivery at Capgemini, you will lead the successful delivery of application support, maintenance, enhancement, and transformation services for strategic clients. You will serve as the bridge between business stakeholders, onsite teams, and global delivery organizations, ensuring operational excellence, predictable outcomes, and exceptional client experiences. In this role, you will champion AI-driven service delivery, leveraging automation, GenAI, and intelligent workflows to optimize operations, improve productivity, and accelerate business value while fostering a culture of innovation, collaboration, and continuous improvement. Your Role Responsibilities & Scope Lead global delivery teams responsible for business-critical application support, enhancement services, and transformation initiatives. Drive operational excellence through effective management of KPIs, SLAs, governance processes, risk mitigation, and service performance metrics. Partner with client stakeholders to align delivery priorities, manage expectations, and ensure successful business outcomes. Shape and execute AI-enabled service delivery strategies using technologies such as Microsoft Copilot, Generative AI, intelligent automation, and workflow optimization solutions. Drive continuous service improvement through trend analysis, root cause management, proactive monitoring, and automation opportunities. Lead modernization and innovation initiatives that enhance operational efficiency, service quality, and customer satisfaction. Mentor high-performing teams while promoting accountability, collaboration, knowledge sharing, and a culture of continuous learning. Influence strategic decisions related to delivery governance, operational transformation, and future technology roadmaps. Your Profile Strong leadership capabilities with the ability to drive large-scale service delivery, stakeholder engagement, and cross-functional collaboration across global teams. Strategic and data-driven mindset with experience leveraging operational metrics, analytics, automation, and AI technologies to improve business outcomes. Exceptional communication and relationship-management skills, with the ability to build trust and influence stakeholders at all organizational levels. Problem-solving orientation with a proactive approach to risk management, service optimization, incident resolution, and continuous improvement. Innovation mindset focused on driving AI adoption, operational excellence, team development, and long-term value creation for clients and delivery organizations. What you’ll love Join global employee networks that promote engagement, development, and belonging. Access continuous learning through internal academies, certifications, and mentorship. Well-being hub and different wellbeing initiatives Need to know Flexible Schedules: We support flexible working hours to accommodate different lifestyles, time zones, and family responsibilities. Career Development in Spanish & English: Training, certifications, and mentorship programs available in both languages to support bilingual growth. About Capgemini Capgemini is an AI-powered global business and technology transformation partner, delivering tangible business value. We imagine the future of organizations and make it real with AI, technology and people. With our strong heritage of nearly 60 years, we are a responsible and diverse group of over 420,000 team members in more than 50 countries. We deliver end-to end services and solutions with our deep industry expertise and strong partner ecosystem, leveraging our capabilities across strategy, technology, design, engineering and business operations. At Capgemini Mexico, we aim to attract the best talent and are committed tocreating a diverse and inclusive work environment, so there is nodiscrimination based on race, sex, sexual orientation, gender identity orexpression, or any other characteristic of a person. All applications welcomeand will be considered based on merit against the job and/or experience for the position. Ref. code: 593136 Posted on: Nov 6, 2026 Experience Level: Experienced Professionals Contract Type: Permanent Location: Aguascalientes, MX Brand: Capgemini Professional Community: Delivery Excellence Apply now » Apply Now Start applying with LinkedIn Please wait... Find similar jobs: All rights reserved by Capgemini. Copyright © 2025 Cookie Consent Manager When you visit any website, it may store or retrieve information on your browser, mostly in the form of cookies. Because we respect your right to privacy, you can choose not to allow some types of cookies. However, blocking some types of cookies may impact your experience of the site and the services we are able to offer. Required Cookies These cookies are required to use this website and can't be turned off. Required Cookies Required Cookies Provider Description Enabled SAP as service provider We use the following session cookies, which are all required to enable the website to function: "route" is used for session stickiness "careerSiteCompanyId" is used to send the request to the correct data center "JSESSIONID" is placed on the visitor's device during the session so the server can identify the visitor "Load balancer cookie" (actual cookie name may vary) prevents a visitor from bouncing from one instance to another Cookies from provider SAPasserviceprovider are required and cannot be turned off Advertising Cookies These cookies serve ads that are relevant to your interests. You may freely choose to accept or decline these cookies at any time. Note that certain functionality that these third parties make available may be impacted if you do not accept these cookies. Consent to all Advertising Cookies Advertising Cookies Provider Description Enabled LinkedIn LinkedIn is an employment-oriented social networking service. We use the Apply with LinkedIn feature to allow you to apply for jobs using your LinkedIn profile. Opting out of LinkedIn cookies will disable your ability to use Apply with LinkedIn. Cookie Policy Cookie Table Privacy Policy Terms and Conditions Consent to cookies from provider LinkedIn