London D365 CE Functional Consultant

Job description

Our Functional Consultants work with client stakeholders to discover user needs, goals and objectives of an organisation and design the right processes and solutions for them. They liaise with business owners and development teams to refine a Microsoft Dynamics 365 and the Power Platform solution that is suitable for our clients. Working as subject matter experts and trusted advisors, our Functional Consultants can advise clients in business terms about how to transform their business in line with the capabilities of Microsoft Dynamics 365 and the Power Platform and are able to translate it into technical requirements. We put a lot of time and effort into the Microsoft community; we invest in doing things right and have plenty to say on the subject. We’re active on social media and for those that want to find out more, take a look at our blogs – written by Microsoft enthusiasts, for everyone: https://medium.com/capgemini-microsoft-team . Your Role The role is delivery focused, working on a single client project at a time (with the opportunity to support sales and pre-sales activities if of interest). • Manage and advise the requirements gathering process by running workshops, interviews and observations sessions with Subject Matter Experts and Product Owners to define the business and functional requirements and system goals. • Work with Solution Architects and Developers to outline high level and low-level solution designs in line with the capabilities of Microsoft Dynamics 365 and the Power Platform. • Own the Product Backlog and ensure requirements are documented correctly in User Stories following Behaviour Driven Development (BDD). And work with Product Owners to get sign off prior to development. • Reengineer business processes and advise on enhancements based on best practice and Dynamics 365 functionality. • Own the functional design of the solutions being delivered to ensure both user needs are met, and the solution is in line with Dynamics 365 and Power Platform capabilities. • Aid clients in developing CRM roadmaps and excite them by showcasing the art of the possible with the capabilities of Dynamics 365 and the Power Platform. Your skills and experience We are looking for individuals who can bring the following to our team: • Energy and excitement about the technologies and capabilities provided by Dynamics 365 and the Power Platform. The out of the box capabilities and limitations. • Full implementation lifecycle experience of CRM based programmes within Microsoft Dynamics 365 and knowledge of the supporting business processes. • Experience in facilitating workshops to gather and document user needs and translating them into business processes and a product backlog. • A passion for delivering according to an agile methodology, planning projects and releases in sprints and writing Epics, Features and User Stories. • An understanding of the broader Microsoft technology stack and be able to leverage it to create powerful solutions and working in fast paced Agile environments. We are a Disability Confident Employer Capgemini is proud to be a Disability Disability Confident Employer (Level 2) under the UK Government’s Disability Confident scheme. As part of our commitment to inclusive recruitment, we will offer an interview to all candidates who: Declare they have a disability, and Meet the minimum essential criteria for the role. Please opt in during the application process. Your security clearance and pre-employment checks If you are successfully offered this position, you will go through a series of pre-employment checks, including: identity, nationality (single or dual) or immigration status, employment history going back 3 continuous years, and unspent criminal record check (known as Disclosure and Barring Service) To be successfully appointed to this role, it is a requirement to obtain Security Check (SC) clearance. To obtain SC clearance, the successful applicant must have resided continuously within the United Kingdom for the last 5 years, along with other criteria and requirements. Throughout the recruitment process, you will be asked questions about your security clearance eligibility such as, but not limited to, country of residence and nationality. Some posts are restricted to sole UK Nationals for security reasons; therefore, you may be asked about your citizenship in the application process. Make it real – what does it mean for you? You will be encouraged to have a positive work-life balance. Our hybrid-first way of working means we embed hybrid working in all that we do and make flexible working arrangements the day-to-day reality for our people. All UK employees are eligible to request flexible working arrangements You will be joining one of the World’s Most Ethical Companies®, as recognised by Ethisphere® for 12 consecutive years. We live our values by making ethical business choices every day. Working ethically is at the centre of our culture at Capgemini, meaning you will be helping to create a future we can all be proud of. Capgemini. Make it real. Why you should consider capgemini Growing clients’ businesses while building a more sustainable, more inclusive future is a tough ask. When you join Capgemini, you’ll join a thriving company and become part of a collective of free-thinkers, entrepreneurs and industry experts. We find new ways technology can help us reimagine what’s possible. It’s why, together, we seek out opportunities that will transform the world’s leading businesses, and it’s how you’ll gain the experiences and connections you need to shape your future. By learning from each other every day, sharing knowledge, and always pushing yourself to do better, you’ll build the skills you want. You’ll use your skills to help our clients leverage technology to innovate and grow their business. So, it might not always be easy, but making the world a better place rarely is. About Capgemini Capgemini is an AI-powered global business and technology transformation partner, delivering tangible business value. We imagine the future of organisations and make it real with AI, technology and people. With our strong heritage of nearly 60 years, we are a responsible and diverse group of over 420,000 team members in more than 50 countries. We deliver end-to-end services and solutions with our deep industry expertise and strong partner ecosystem, leveraging our capabilities across strategy, technology, design, engineering and business operations. The Group reported 2025 global revenues of €22.5 billion. Make it real | www.capgemini.com Ref. code: 590942 Posted on: 6 Nov 2026 Experience Level: Experienced Professionals Contract Type: Permanent Location: London, GB Manchester, GB Birmingham, GB Woking, GB Cardiff, GB Brand: Capgemini Professional Community: SaaS Solutions Apply now » Apply Now Start applying with LinkedIn Please wait... Find similar jobs: All rights reserved by Capgemini. 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