Senior Manager, Product Operations

Job description

Anduril Industries is a defense technology company with a mission to transform U.S. and allied military capabilities with advanced technology. By bringing the expertise, technology, and business model of the 21st century’s most innovative companies to the defense industry, Anduril is changing how military systems are designed, built and sold. Anduril’s family of systems is powered by Lattice OS, an AI-powered operating system that turns thousands of data streams into a realtime, 3D command and control center. As the world enters an era of strategic competition, Anduril is committed to bringing cutting-edge autonomy, AI, computer vision, sensor fusion, and networking technology to the military in months, not years. ABOUT THE TEAM Frontier Systems (AFS) is focused on positioning Anduril as a lead provider of specialized hardware and software products for defense, law enforcement, and intelligence customers. We work alongside our customers to understand their requirements and deliver exquisite capabilities across their problem set. We aim to develop and deploy critically needed capabilities that address our customers' most pressing national security requirements. Product Operations is the team accountable for the health of the systems and technology that delivers the capabilities that our customers depend on. The function identifies, triages, and drives resolution of incidents across the deployed fleet, and converts what we've learned into the reliability and sustainment insights that product and engineering teams act upon. We work in close coordination with product engineering, reliability, quality, program management, and field operations teams to maximize capability availability for our end users and inform the next cycle of iterations. ABOUT THE ROLE As the Senior Manager of Product Operations for Frontier Systems, you will own product operations across the division's product portfolio and the programs that deliver those products. You will lead multiple Product Operations managers, each of whom runs a team of technical specialists and engineers focused on supporting and improving fielded products. The division's portfolio is scaling, and this role exists to scale support alongside it, both for the products the function covers today and for the ones that reach the field next. This is a function maturation and growth role as much as an operating one, and the work rewards depth. The position requires a strong problem-solving mindset, enough technical depth to follow the work of the engineers and specialists supporting fielded robotic systems, and the judgment to make decisions whose impact reaches beyond your own team and the current planning cycle. If you are passionate about cutting-edge technology, advancing national security, and delivering best-in-class operational support, Anduril invites you to join the team. WHAT YOU'LL DO Lead and Grow the Function: Lead Product Operations across the Frontier Systems portfolio, managing multiple teams and driving the growth of both sustainment capability and resourcing across the division. Own hiring, performance, development, and organizational design, while also maturing the function itself: the operating model, the standards, and the capability of the people in it. Own Service Quality, Internal and External: Hold accountability for the quality of product support delivered to external customers and to internal Anduril teams. Understand the work at every level, both how it is expected to be done and how it is actually being done, and close the distance between the two. Scale Support Operations Across the Portfolio: Think strategically about how support scales across the division's full portfolio, current and future. Extend Product Operations coverage to new products and programs as they reach fielded maturity, standing up scope, coverage, escalation paths, and support infrastructure where none exists. All while holding service quality steady as the fielded population grows. Align Capacity to Demand: Align support headcount demand to measured support volume, fielded asset population, and product delivery schedules. Own annual headcount planning for the function and produce defensible demand calculations when planning cycles call for them. Own the Failure Signal and the fielded product Reliability Loop: Own the workflow that converts field failures into structured, trustworthy signal for product and reliability engineering, spanning failure mode classification, root cause corrective action cycle performance, an