Web Hosting Customer Experience Specialist - French and English

Job description

Welcome to Managed.com Careers Managed.com is the company behind a family of specialist brands in business technology, infrastructure, and channel commerce, including HostPapa, ColoCrossing, Hostopia, CloudBlue, and LogoMaker. Each serves its own market, and together we're helping businesses build, operate, and grow in the AI era. We're a remote-first, global team, and AI is part of how we work. We look for practical ways to use it across the business to solve problems, improve how work gets done, and make more time for higher-value work. Our culture is built on trust, respect, and doing work that matters to our customers. And because our brands are part of one company, there are opportunities to grow into new roles, teams, and areas of the business. You'll find our open positions to the left. Take a look and apply for the role that fits you best. We look forward to hearing from you. Web Hosting Customer Experience Specialist - French and English Remote Full Time Customer Experience Experienced Share Position Summary: At managed.com, we're a remote-first, global team. We're also AI-first, so finding practical ways to use AI is part of every role here. As the Customer Experience Specialist , you'll help customers solve web technology problems through phone, email/tickets, and live chat. You’ll be the go-to expert for troubleshooting website, email, and hosting issues, offering friendly and knowledgeable support that ensures every customer gets the help they need, fast and stress-free. Schedule - All on Eastern Time (Toronto): 9:00 AM - 5:30 PM What you’ll do: Provide technical support via phone, email/tickets, and chat Resolve customers’ web technology issues by explaining web hosting components and offering clear, actionable guidance Troubleshoot and resolve advanced website and email issues Install, configure, maintain, and fix errors for content management systems like WordPress Explain DNS settings and web design tools in a way customers can understand Address and escalate pre-sales, sales, and billing inquiries as needed Schedule and conduct callbacks to ensure a smooth support experience Deliver an outstanding customer experience and help maintain high satisfaction levels Support French-speaking customers in their preferred language Support other tasks or projects as assigned to meet team and business needs About you: Experience in a technical support or helpdesk role Strong troubleshooting skills, especially for websites and email systems Solid communication skills in English and French (written and verbal) Experience with web hosting platforms is a strong plus A customer service background or a related tech role is an asset What we offer: Remote-first work, with team members across many countries Competitive pay, benchmarked against the markets we hire in Room to grow, with real ownership of your work and support for professional development Flexibility in how and when you work, within the core hours your team needs Access to the AI tools you need to do your work, and the room to experiment with them About us: Managed.com is the company behind a family of specialist brands spanning business technology, infrastructure, and channel commerce. These include HostPapa, ColoCrossing, Hostopia, CloudBlue, and LogoMaker. Each brand serves its market through its own products and customer experience. Together, we are bringing those strengths closer to create more connected experiences and help businesses build, operate, and grow in the AI era. Our culture is built on trust, respect, and doing work that matters to our customers. As our brands come together, there's real room to grow into new roles and new areas of the business. Managed.com is an equal-opportunity employer. We value the range of backgrounds, perspectives, and experiences across our team, and we hire and promote based on skills and contribution. We're committed to providing accommodations for people with disabilities at every stage of the hiring process. If you need an accommodation, let us know, and we'll work with you to meet your needs. It is anticipated that this position will be performed outside of Ontario. Share Apply for this position Required * First Name * Last Name * Email Address * Phone * Address Resume * We've received your resume. Click here to update it. Attach resume or Paste resume Attach resume as .pdf, .doc, .docx, .odt, .txt, or .rtf (limit 5MB) or Paste resume Paste your resume here or Attach resume file Cover Letter Who referred you to this position? Enter their first and last name here. LinkedIn Profile URL: What languages do you speak fluently? * Desired salary * Earliest start date? * Can you work weekends? * Can you work evenings? * Do you have experience with web hosting? * What support channels do you have experience with? * Phone Live chat Tickets Tell us what you think is the most important thing when it comes to customer service * You receive a call from a customer that is extremely upset. How would you work to try and de-escalate? * Are you willing to participate in standard candidate verification steps as part of our hiring process, where permitted by applicable law? * Do you acknowledge that, if you move forward in the process, managed.com may verify your employment history and other application information in accordance with applicable laws and our hiring practices? * Submit Application