Technical Support Engineer

Job description

Welcome to Managed.com Careers Managed.com is the company behind a family of specialist brands in business technology, infrastructure, and channel commerce, including HostPapa, ColoCrossing, Hostopia, CloudBlue, and LogoMaker. Each serves its own market, and together we're helping businesses build, operate, and grow in the AI era. We're a remote-first, global team, and AI is part of how we work. We look for practical ways to use it across the business to solve problems, improve how work gets done, and make more time for higher-value work. Our culture is built on trust, respect, and doing work that matters to our customers. And because our brands are part of one company, there are opportunities to grow into new roles, teams, and areas of the business. You'll find our open positions to the left. Take a look and apply for the role that fits you best. We look forward to hearing from you. Technical Support Engineer Remote Full Time Global Engineering Experienced Share Position Summary: At managed.com, we're a remote-first, global team. We're also AI-first, so finding practical ways to use AI is part of every role here. This role focuses on CloudBlue, a managed.com business that powers cloud commerce for many of the world’s largest service providers, including major Telcos, distributors, and MSPs. CloudBlue enables partners to monetize and manage cloud services and subscriptions at scale, combining the agility of a high-growth business with the backing of a global organization. As the Technical Support Engineer, you will take ownership of customer-impacting incidents on our cloud-commerce platform, supporting both providers and end customers. You will manage tickets end-to-end, primarily through the service desk with occasional phone escalations. What you’ll do: Provide guidance to customers by answering how-to questions and recommending best practices for product functionality and configuration Investigate reported technical issues, perform troubleshooting, and determine effective solutions and root causes Resolve issues by following established procedures and documentation Collaborate with developers, account managers, and product teams to ensure timely resolution of reported issues Manage workload effectively and provide prompt, accurate updates to customers in line with SLAs Log, update, and close all tickets accurately in the tracking system Document troubleshooting steps and solutions as technical notes and knowledge base articles Adhere to standards for quality and customer satisfaction Stay current on products, related technologies, and processes through training and self-learning Support other tasks or projects as assigned to meet team and business needs About you: Bachelor’s in Computer Science or related Engineering and 3+ years in support engineering Strong Linux system administration (CentOS/RHEL) Hands-on network configuration/troubleshooting; solid TCP/IP, IP addressing/subnetting, and routing Experience with PostgreSQL/MySQL/Oracle; strong SQL (query analysis & composition) Ability to read system logs and use monitoring/troubleshooting tools Familiarity with APIs and integrations (REST, SOAP, JSON, XML, XML-RPC) and authentication standards (OAuth, SAML) Relevant experience in web hosting environments Strong English communication skills, with the ability to work independently and collaboratively Experience with Java, Python, or C++ is a plus. Kubernetes experience is an asset. What we offer: Remote-first work, with team members across many countries Competitive pay, benchmarked against the markets we hire in Room to grow, with real ownership of your work and support for professional development Flexibility in how and when you work, within the core hours your team needs Access to the AI tools you need to do your work, and the room to experiment with them About us: Managed.com is the company behind a family of specialist brands spanning business technology, infrastructure, and channel commerce. These include HostPapa, ColoCrossing, Hostopia, CloudBlue, and LogoMaker. Each brand serves its market through its own products and customer experience. Together, we are bringing those strengths closer to create more connected experiences and help businesses build, operate, and grow in the AI era. Our culture is built on trust, respect, and doing work that matters to our customers. As our brands come together, there's real room to grow into new roles and new areas of the business. Managed.com is an equal-opportunity employer. We value the range of backgrounds, perspectives, and experiences across our team, and we hire and promote based on skills and contribution. We're committed to providing accommodations for people with disabilities at every stage of the hiring process. If you need an accommodation, let us know, and we'll work with you to meet your needs. It is anticipated that this position will be performed outside of Ontario. Share Apply for this position Required * First Name * Last Name * Email Address * Phone * Address Resume * We've received your resume. Click here to update it. Attach resume or Paste resume Attach resume as .pdf, .doc, .docx, .odt, .txt, or .rtf (limit 5MB) or Paste resume Paste your resume here or Attach resume file Cover Letter LinkedIn Profile URL: * What languages do you speak fluently? * Desired salary * Earliest start date? * Can you work weekends? * Can you briefly describe your experience with Linux system administration (e.g., CentOS/RHEL)? * Do you have hands-on experience with PostgreSQL or MySQL? If yes, what type of queries or troubleshooting have you performed? * When troubleshooting an incident, which logs or monitoring tools do you typically check first, and why? * How have you used AI tools in your day-to-day work? Please share one or two examples of how AI has helped you improve productivity, automate tasks, troubleshoot issues, or create documentation * Are you willing to participate in standard candidate verification steps as part of our hiring process, where permitted by applicable law? * Are you located in a country within the European Union? * Do you acknowledge that, if you move forward in the process, managed.com may verify your employment history and other application information in accordance with applicable laws and our hiring practices? * Submit Application