Customer Service Specialist I

Job description

Work Schedule Standard (Mon-Fri) Environmental Conditions Office Job Description Customer Service Specialist IPosition SummaryResponsible for processing customer orders, providing customer support, and managing orders throughout the order fulfillment process, ensuring accuracy, timely responses, and customer satisfaction. Key ResponsibilitiesEnter and process customer orders accurately in the ERP system. Respond to customer inquiries via email and other communication channels. Monitor orders from entry through delivery, ensuring timely follow-up. Provide updates on order status, product availability, and delivery dates. Manage order backlog, identifying pending orders and supporting issue resolution. Coordinate with Sales, Logistics, Planning, and other internal teams to resolve order-related issues. Handle customer complaints, order changes, cancellations, and returns. Maintain accurate order information and customer records. Meet established KPIs related to order accuracy, response time, backlog, and customer satisfaction. Minimum QualificationsBachelor's degree completed or in progress in Business Administration, Logistics, or related fields. Previous experience in Customer Service or Order Management is preferred. Good communication, organizational, and problem-solving skills. Customer-focused mindset and attention to detail. Knowledge of Microsoft Office, particularly Excel. Experience with ERP systems is preferred. Intermediate English is preferred. Key CompetenciesCustomer Focus • Order Management • Accountability • Communication • Teamwork • Problem Solving • Attention to Detail