Cairo English Customer Support

Job description

Job Summary The Customer Support Technician serves as the first point of contact for customers seeking technical assistance. The role involves receiving inbound calls, creating and managing service requests, providing troubleshooting guidance, and ensuring a positive customer experience while adhering to support processes and service level agreements (SLAs). Key Responsibilities Receive and handle inbound customer calls professionally. Verify customer entitlement, product information, and issue details. Log, document, and manage Service Requests (SRs) accurately in support tools. Resolve first-contact issues whenever possible. Educate customers on product features, best practices, and self-service resources. Meet productivity, quality, customer satisfaction, and SLA targets. Technical Skills Basic understanding of: Operating systems Microsoft Office applications. Email and collaboration tools. Remote troubleshooting tools Customer Service Skills Strong verbal and written communication skills. Active listening and problem-solving abilities. Ability to manage difficult customer interactions professionally. Strong customer-centric mindset. Ability to work in a fast-paced support environment. Experience Requirements 0-2 years of technical support/customer service experience for entry-level CST. Language Fluent in English ( B2-C1 Level Only ) Ref. code: 595154 Posted on: 11 Nov 2026 Experience Level: Experienced Professionals Contract Type: Permanent Location: Cairo, EG Brand: Capgemini Professional Community: Products & Systems Engineering Apply now » Apply Now Start applying with LinkedIn Please wait... Find similar jobs: All rights reserved by Capgemini. Copyright © 2025 Cookie Consent Manager When you visit any website, it may store or retrieve information on your browser, mostly in the form of cookies. Because we respect your right to privacy, you can choose not to allow some types of cookies. However, blocking some types of cookies may impact your experience of the site and the services we are able to offer. Required Cookies These cookies are required to use this website and can't be turned off. Required Cookies Required Cookies Provider Description Enabled SAP as service provider We use the following session cookies, which are all required to enable the website to function: "route" is used for session stickiness "careerSiteCompanyId" is used to send the request to the correct data centre "JSESSIONID" is placed on the visitor's device during the session so the server can identify the visitor "Load balancer cookie" (actual cookie name may vary) prevents a visitor from bouncing from one instance to another Cookies from provider SAPasserviceprovider are required and cannot be turned off Advertising Cookies These cookies serve ads that are relevant to your interests. You may freely choose to accept or decline these cookies at any time. Note that certain functionality that these third parties make available may be impacted if you do not accept these cookies. Consent to all Advertising Cookies Advertising Cookies Provider Description Enabled LinkedIn LinkedIn is an employment-oriented social networking service. We use the Apply with LinkedIn feature to allow you to apply for jobs using your LinkedIn profile. Opting out of LinkedIn cookies will disable your ability to use Apply with LinkedIn. Cookie Policy Cookie Table Privacy Policy Terms and Conditions Consent to cookies from provider LinkedIn