Director, Technical Support

Job description

Step into a career with ASM, where cutting edge technology meets collaborative culture. ​ For over 55 years ASM has been ahead of what’s next, at the forefront of innovation and what’s technologically possible. With more than 4,500 ASMers representing 70 nationalities, our people and our advanced semiconductor devices are playing a crucial role in trends such as 5G, cloud computing, AI, and autonomous driving.  But we’re more than just a tech company. We value diversity, inclusion and sustainability as we strive to make a positive impact on the world.  Our development programs help support your growth, shaping your future and pushing the boundaries of innovation to unleash potential. As Director, Technical Support – Austin, TX, you will lead ASM’s technical engagement and support strategy for one of our most strategic customer accounts. We are hiring two technical leaders for the account, with each role bringing specialized expertise in a critical technology area: • Memory / DRAM • Logic • You will serve as a senior technical interface between the customer and ASM, bringing together our technical, engineering, product, and service organizations to solve complex challenges, accelerate technology adoption, and deliver an exceptional customer experience. You will develop a deep understanding of the customer’s technology roadmap and technical requirements, translate those needs across ASM, and ensure we bring the right expertise and resources to the account. Success in this role will directly influence technology adoption, customer satisfaction, new business opportunities, and ASM’s long-term growth with the account. The Opportunity This role sits at the center of three critical priorities: Lead the Technical Customer Relationship • Serve as a trusted technical partner to key customer stakeholders. • Develop a deep understanding of customer requirements, technical challenges, process integration needs, manufacturing requirements, and future technology roadmaps. Bring deep technical expertise in either Memory/DRAM or Logic, depending on the role. • You will be a critical bridge between what the customer needs and how ASM delivers. Drive Technical Execution & Technology Adoption • Lead ASM’s technical execution across the account, working closely with Engineering, Product Development, Business Units, Applications, Service, and Sales. • Drive resolution of complex technical challenges, support new technology evaluations and qualifications, and accelerate the adoption of ASM technologies. Your leadership will help strengthen ASM’s competitive position and create opportunities for future growth. Build & Lead a High-Performing Technical Team • Lead, mentor, and develop a strong technical organization supporting the account. • Create a culture centered around technical excellence, customer focus, urgency, collaboration, and accountability. Ensure the team has the capabilities and expertise needed to support both current business and future opportunities. What You’ll Do • Lead the technical support and engagement strategy for the customer account, with primary focus on Memory/DRAM or Logic technologies. • Serve as a senior technical interface between the customer and ASM. • Build trusted relationships with key customer engineering, technology, and manufacturing stakeholders. • Develop deep insight into customer technology roadmaps, process requirements, integration challenges, and future needs. • Translate customer requirements into actionable priorities for ASM’s Engineering, Product Development, Applications, Service, and Business Unit organizations. • Lead resolution and escalation of complex technical issues. • Drive technical execution for new product introductions, evaluations, qualifications, and technology adoption. • Partner with Sales and Business Units to identify opportunities to expand ASM’s technology footprint.