Utrecht Engagement Manager

Job description

Job Description Role: Engagement Manager Role Purpose The Engagement Manager is responsible for the successful delivery of a CRM Transformation Program consisting of eight agile teams operating in a hybrid onsite/offshore model. The role focuses on stakeholder engagement, delivery leadership, and building high-performing teams while ensuring alignment between business and technology. Key Responsibilities • Lead, Drive and coordinate delivery across 8 agile teams. • Act as the primary link between Product Owners, Business Analysts, Architects, Program Management, and delivery teams. • Drive collaboration and alignment across onsite and offshore teams. • Create and foster high-performing teams through coaching, mentoring, and continuous improvement. • Manage program risks, dependencies, escalations, and delivery performance. • Ensure effective governance, planning, reporting, and stakeholder communication. • Support release planning, testing, deployment, and business readiness activities. • Promote a strong "One Team" culture across all delivery locations. Job Description - Grade Specific Required Experience • Proven experience leading multiple agile teams in large-scale transformation programs. • Strong stakeholder and relationship management skills. • Experience with hybrid delivery models and distributed teams. • Strong understanding of Agile delivery and software development practices. Preferred Experience • CRM transformation experience. • Knowledge of Salesforce and MuleSoft environments. • Experience in Banking or Financial Services. • Dutch language Success Profile A people-centric leader who excels at connecting business and technology, creating high-performing teams, and ensuring successful delivery in a complex stakeholder environment. CRM, Salesforce, and MuleSoft knowledge are desirable but not mandatory. Ref. code: 595187 Posted on: 12 Nov 2026 Experience Level: Experienced Professionals Contract Type: Permanent Location: Utrecht, NL Brand: Capgemini Professional Community: Delivery Excellence Apply now » • Apply Now • Start applying with LinkedIn • Please wait... Find similar jobs: All rights reserved by Capgemini. Copyright © 2025 Cookie Consent Manager When you visit any website, it may store or retrieve information on your browser, mostly in the form of cookies. Because we respect your right to privacy, you can choose not to allow some types of cookies. However, blocking some types of cookies may impact your experience of the site and the services we are able to offer. Required Cookies These cookies are required to use this website and can't be turned off. Required Cookies Required Cookies Provider Description Enabled SAP as service provider We use the following session cookies, which are all required to enable the website to function: • "route" is used for session stickiness • "careerSiteCompanyId" is used to send the request to the correct data centre • "JSESSIONID" is placed on the visitor's device during the session so the server can identify the visitor • "Load balancer cookie" (actual cookie name may vary) prevents a visitor from bouncing from one instance to another Cookies from provider SAPasserviceprovider are required and cannot be turned off Advertising Cookies These cookies serve ads that are relevant to your interests. You may freely choose to accept or decline these cookies at any time. Note that certain functionality that these third parties make available may be impacted if you do not accept these cookies. Consent to all Advertising Cookies Advertising Cookies Provider Description Enabled LinkedIn LinkedIn is an employment-oriented social networking service. We use the Apply with LinkedIn feature to allow you to apply for jobs using your LinkedIn profile. Opting out of LinkedIn cookies will disable your ability to use Apply with LinkedIn. Cookie Policy Cookie Table Privacy Policy Terms and Conditions Consent to cookies from provider LinkedIn