Cairo Data Center & Firewall Experts (Fortinet, Juniper, ASA)

Job description

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2024 global revenues of €22.1 billion. Role Description We're looking for a passionate and experienced L3 Data Center & Firewall Expert to join our vibrant team! As the L3 Data Center & Firewall Expert, you will serve as the senior technical escalation point for complex Network Security and Data Center infrastructure incidents, ensuring operational stability across global production environments. You will provide expert-level troubleshooting, technical leadership during critical incidents, and guidance on complex infrastructure changes involving Firewall, Routing, Switching, and Data Center technologies. Responsabilities • Act as the Level 3 escalation point for complex Firewall and Data Center Network incidents escalated by L1 and L2 support teams. • Perform advanced troubleshooting of Firewall policies, NAT/PAT, VPN/IPsec, security policies, packet flows, session handling, asymmetric routing, and High Availability (HA) environments. • Administer and troubleshoot Fortinet FortiGate, FortiManager, and FortiAnalyzer platforms. • Diagnose and resolve issues related to Juniper Firewalls and Cisco ASA security solutions. • Perform deep packet inspection and traffic analysis to identify root causes of complex connectivity and security issues. • Troubleshoot and support enterprise Data Center networking technologies including BGP, OSPF, VLANs, STP, VRF, HSRP/VRRP, Routing, Switching, and Trunking. • Investigate and resolve connectivity issues between Data Centers, Cloud environments, Internet providers, SD-WAN, and remote locations. • Participate in the design validation, implementation, and support of highly available network and security infrastructures. • Represent the Network and Security domain during Major Incident (P1/P2) bridges, providing technical leadership and recovery recommendations. • Assess the impact of network and security services during critical outages and drive restoration activities. • Collaborate with Infrastructure, Cloud, Security, Application, and Service Management teams to resolve complex incidents. • Contribute to Root Cause Analysis (RCA) activities and implement corrective and preventive actions. • Own escalated incidents through ServiceNow and ensure timely resolution in accordance with SLA and OLA commitments. • Prepare and execute Firewall and Network changes, including risk assessments, implementation plans, validation procedures, and rollback strategies. • Create and maintain technical documentation, operational procedures, knowledge articles, and troubleshooting guides. • Mentor and support L1/L2 engineers by providing technical coaching and troubleshooting guidance. • Identify recurring issues and recommend improvements to enhance platform stability, reliability, and operational efficiency. • Participate in a global 24x7 operational support model, including shift rotations, on-call activities, and weekend support when required. Qualifications • Bachelor’s degree in Computer Science, Information Technology, Telecommunications, Network Engineering, or a related field (preferred). • Minimum 7+ years of experience in Enterprise Network Security and Data Center Operations. • Proven leadership experience in managing critical incidents and driving technical resolution within complex enterprise environments. • Extensive hands-on experience with Fortinet FortiGate, FortiManager, FortiAnalyzer, Juniper Firewalls, and Cisco ASA platforms. • In-depth understanding of Firewall technologies, VPN/IPsec, NAT/PAT, Routing, Switching, High Availability, and Network Security principles. • Strong expertise in Data Center networking technologies including BGP, OSPF, VLANs, STP, VRF, HSRP/VRRP, and Cisco Nexus environments. • Experience supporting large-scale, mission-critical global production environments operating under ITIL best practices. • Working knowledge of ServiceNow Incident, Problem, Change, and Request Management processes. • Experience conducting packet captures, traffic analysis, and advanced network diagnostics. • Cisco ACI experience is considered a strong advantage. • Relevant certifications such as Fortinet NSE/FCP, Cisco CCNP Enterprise or Security, Juniper JNCIS/JNCIP, and ITIL Foundation are highly desirable. • Excellent communication, interpersonal, and problem-solving skills. • Fluency in written and spoken English. • Strong analytical and reporting skills. • Proficiency in enterprise ITSM and network management tools, including ServiceNow and network monitoring platforms. Ref. code: 595639 Posted on: 12 Nov 2026 Experience Level: Experienced Professionals Contract Type: Permanent Location: Cairo, EG Brand: Capgemini Professional Community: Cloud Infrastructure Management Apply now » • Apply Now • Start applying with LinkedIn • Please wait... Find similar jobs: All rights reserved by Capgemini. Copyright © 2025 Cookie Consent Manager When you visit any website, it may store or retrieve information on your browser, mostly in the form of cookies. Because we respect your right to privacy, you can choose not to allow some types of cookies. However, blocking some types of cookies may impact your experience of the site and the services we are able to offer. Required Cookies These cookies are required to use this website and can't be turned off. 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