Sr. Manager, Event Technology Systems

Job description

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Marketing & Communications Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. What You'll Be Doing & Why It Matters Salesforce Strategic Events is seeking a Senior Manager, Event Technology Systems to help shape how technology powers some of the company’s most important global event experiences. From personalized attendee journeys to AI-powered capabilities, this is an opportunity to bring innovation to life at significant scale, and build the foundations that make it reliable and repeatable. You’ll lead Solution Management for Event Technology. Your team turns business and experience priorities into scalable technology solutions across a complex global portfolio. Your scope spans solution, platform, and data strategy; governance; strategic vendor partnerships; and platform standards and adoption readiness. Reporting to the leader of Strategic Events Technology, you’ll be a key partner in shaping technology direction and investment recommendations, with accountability for translating agreed priorities into clear solution roadmaps and requirements. You’ll lead and develop the Solution Management team, strengthen ownership and ways of working, and connect long-term platform decisions with the practical demands of event execution. Working closely with Digital Experience Strategy, Event Tech Delivery, Product, Engineering, Registration Operations, and global event teams, you’ll help advance more intelligent, personalized, and connected experiences. You’ll ensure the platforms, integrations, and data capabilities behind those experiences can evolve with the business and scale across events. We’re looking for someone who combines technical and platform fluency with strong business judgment and people leadership…a leader who sees what’s possible, makes thoughtful tradeoffs, and equips teams to deliver it. Core Responsibilities & Scope Team LeadershipLead the Solution Management team, aligning priorities, capacity, and accountability.Define decision rights, handoffs, and ways of working with Product, Engineering, and other cross-functional partners.Manage and develop solution managers, building the skills and ownership to run solutions day to day.Plan staffing, skills development, and resource allocation to support Salesforce’s global event portfolio.Partner with the leader of Strategic Event Tech to inform strategy and investment decisions and translate agreed priorities into actionable plans. Solution, Platform & Data StrategySet direction for event technology solutions and platforms, balancing business needs, reliability, flexibility, and reuse across events.Lead event technology data strategy, including data models, integrations, data flows, quality, and governance, in partnership with Product, Engineering, and enterprise data stakeholders.Partner with Digital Experience Strategy to translate experience priorities into technology and data requirements, assessing platform capabilities and operational feasibility.Lead solution intake and prioritization, evaluating requests against business value, portfolio needs, and available capacity.Own business and operational requirements, platform configuration standards, and adoption readiness; partner with Product and Engineering on roadmap priorities and capabilities that require product development / integrations.Lead the team in defining platform standards, configuration practices, documentation, and enablement so event teams can operate consistently and adapt to evolving business needs.Develop the team’s skills and operating practices to support emerging capabilities, including agent configuration, testing, and ongoing optimization. Strategic PartnershipsPartner with platform vendors on roadmap alignment and capability fit, engaging in executive discussions and escalations as needed.Partner with Digital Experience Strategy, Event Tech Operations, Registration Operations, Product, Engineering, and global event teams to align plans, resolve dependencies, and clarify ownership.Represent solution needs in cross-functional decisions, using data and adoption insights to inform priorities and investment recommendations. Minimum Requirements Leadership experience in technology solution management and platform strategy in a complex enterprise environment. Proven experience managing and developing people, and building effective teams. Strong understanding of enterprise platforms, integrations, data architecture, governance, and configuration practices. Ability to translate business and experience needs into clear requirements, technology decisions, and practical roadmaps. Demonstrated success partnering with Product, Engineering, business stakeholders, and vendors to align priorities and resolve dependencies. Experience developing team capabilities and enabling adoption as platforms, tools, and ways of working evolve. Strong systems thinking, executive communication, and judgment, including balancing innovation, reliability, operational feasibility, cost, and speed. Preferred Qualifications Experience with event technology, registration platforms, digital experience platforms, marketing technology, CRM, or similar enterprise ecosystems. Experience with RainFocus or comparable event management platforms. Familiarity with Salesforce technology, Agentforce, Data Cloud, integrations, or AI-powered customer experiences. Experience supporting global technology adoption across regions, event types, or business units. What Success Looks Like Success in this role means Solution Management operates as a cohesive, scalable capability with clear accountability across solution strategy, platform standards, and vendor alignment. New capabilities move from innovation to repeatable use more efficiently, event teams experience fewer one-off solutions and handoff issues, and the overall technology ecosystem becomes easier to operate and scale globally. Unleash Your Potential When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world. Accommodations If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form. Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options. Posting Statement Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead t