Account Manager, Mid-Market - Spain

Job description

At Trustpilot, we're on an incredible journey. We're a profitable, high-growth FTSE-250 company with a big vision: to become the universal symbol of trust. We run the world's largest open customer review platform, and while we've come a long way, there's still so much exciting work to do. Come join us at the heart of trust! As an Account Manager for the Spanish Mid-Market, you’ll join our team at the heart of the action, right on our home turf in Copenhagen. You'll be literally at the centre of where the fun happens, with a unique opportunity to drive change and see the direct impact of your work on our business growth. You will join our Spanish Mid-Market team, working closely with both Account Executives and Account Managers. In this role, you will own customer retention and expansion. You will act as a Trusted Advisor, developing long-term relationships and strategic success plans that ensure customers derive maximum value from Trustpilot’s products. Your expertise will be key to driving retention, minimizing churn and maximizing growth. *This role is based out of our Copenhagen HQ office and requires fluent Spanish, with strong English skills* What you'll be doing: • Take ownership of a customer portfolio for the Spanish market, acting as the primary point of contact. • Analyze market trends and customer behavior within Spain to identify opportunities for improvement and growth. • Establish strong relationships with customers to ensure satisfaction, product adoption, and contract renewal. • Develop and implement tailored strategies to enhance customer satisfaction and value delivery specifically for the Spanish market. • Ensure a premium experience by understanding client objectives and KPIs, and ensuring Trustpilot delivers against them. • Increase renewal rates and reduce churn. • Identify and successfully pursue upsell opportunities and new revenue streams. • Act as a trusted advisor, advocating client needs to internal support, product, engineering, and sales teams. • Successfully onboard clients and ensure they fully utilize their paid subscription. Who you are: • Native-level in Spanish and proficient in English. • 3+ years of Sales/Account Management/Customer Success experience, preferably in software industries, digital or online marketing. • A genuine commitment to deeply understanding customer needs and exceeding expectations. You view customer success as a revenue driver. • Proven track record in SaaS or Tech sales, with consistent quota achievement. • Experience managing a portfolio of customer accounts with a focus on achieving a high renewal/retention rate. • Proven experience in B2B sales or account management with subscription-based models. • Ability to build and maintain strong relationships with multiple stakeholders. • You thrive in a team-based environment and are excited by the opportunity to work regularly with colleagues in a Copenhagen-based setting. What’s in it for you: • A range of flexible working options to dedicate time to what matters to you • Competitive compensation package + bonus • 25 days holiday per year, with an extra 5 days holiday allocated after your 1 year anniversary (prorated) • Two (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community • Rich learning and development opportunities are supported through the Trustpilot Academy and Blinkist • Comprehensive health package, pension, and full access to Headspace, a popular mindfulness app to promote positive mental health • Paid parental leave • Central office with  a laid-back vibe and constant buzz of different languages being spoken everywhere you go It’s complete with a coffee bar, canteen, and table tennis and has a wide variety of refreshments available - you can opt-in for breakfast and lunch at an affordable price • Regular opportunities