Customer Service and Administrative Assistant

Job description

Our client is looking for a CSR + Admin assistant - tech to join an online healthcare education organization that serves working professionals around the world. Its training programs reach health care professionals across more than 40 countries. Responsibilities Onboard new learners and enroll them in programs Run the technical side of live Zoom discussions, including breakouts and support for faculty (no teaching) Handle learner communication, mostly by email, including technical support such as login issues Track attendance and make sure each learner receives their official certificate on completion Answer basic enrollment questions Schedule meetings for leadership Send some invoices to clients online Full-time, 100% remote. Requirements Customer service experience (CSR) handling learner and client inquiries by email and other channels Hands-on support for live Zoom training sessions, including breakout rooms Practical use of Google Workspace, TalentLMS and ActiveCampaign High level of English proficiency, spoken and written Experience managing a calendar and scheduling meetings for another person Experience sending and tracking online invoices 1–3 years of experience in customer service or administrative support Qualifications Able to resolve basic login and access issues, and escalate those that can't be solved on the spot Careful, accurate record-keeping for attendance and certificates Available for regular hours in US Central or Eastern time, plus one or two evenings a week for a two-hour live discussion, with flexibility in how hours are organized Reliable internet connection and a quiet workspace for live sessions Soft skills Proactive: takes initiative rather than waiting for step-by-step direction A strong problem solver: looks for a way through whatever comes up Warm, friendly and professional with learners and clients Benefits Flexible schedule, with hours organized around live sessions Laptop provided if needed Opportunity to work with a global community of health care professionals