CUSTOMER SERVICE SPECIALIST II SON _

Job description

At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world. Job Description: Job Overview Ensures that customer issues and concerns are answered efficiently and effectively. What your background should look like Bachelor’s degree • Strong analytical skills • Knowledge in management and functions of customer portals • Optimal management of interpersonal relationships • Computer systems (SAP, Microsoft Office and Salesforce) • Excel (high efficiency desired) • Decision making and negotiation skills • Effective communication (Verbal and written) • Problem solving • Sense of urgency and time management • Able to provide solutions to medium complexity • Team player and ability to train others • Flexibility to adapt to changing priorities and business conditions • Ability to work independently Tasks and Responsibilities: • Liaison between customer and TE. • Responds to customer inquiries in timely manner (RMA, delivery status, tracking information, billings, credit status), resolves shipping or invoicing problems, supports liability determination, with the support of cross functional teams. • Maintains close communication with sales, planning and supply chain teams. • Daily external and internal communication with your counterparts, on the ongoing inquiries. • Managing order portfolio and coordinating with internal stakeholders. • Support the execution of improvement actions based on customer feedback and business requirements. • Demonstrates proactiveness and TE values (Accountability, Teamwork, Innovation, Inclusion and Integrity). • Follows standard work and company’s objectives to assure ECE. • Assists in relevant management roles, to demonstrate leadership as it applies to their responsibilities within the integrated supply chain. • Ensures timely follow up for customers. • Reviews and tracks past due orders. • Follow up on actions to achieve KPIs • Review, follow up and manages customers portals (daily) • Channels customers complaints, requests and claims. • Receives and process transactions by phone, SAP and email from customers. • Investigates and solves customers complaints. • Follow up and ensures shipments on requested dates. • Attend critical meeting with customer and update meeting files. • Works with Engineering and launching team for new products for customers. • Works with Finance to go over A/R and aligns information for disputes or write offs. • Works with Sales and Finance to go over freight chargebacks for disputes or write offs. Competencies Values: Integrity, Accountability, Inclusion, Innovation, Teamwork Job Locations: Mexico Posting City: # Job Country: Mexico Travel Required: Less than 10% Requisition ID: 158272 Workplace Type: Remote External Careers Page: Customer Service Apply now Apply Now Start apply with LinkedIn Please wait... TE Connectivity Home Applicant Privacy Equal Employment Opportunity Cookie Consent Manager Other Policies TE Connectivity does not accept unsolicited assistance from third parties for employment opportunities. All CVs/resumes submitted to any TE employee by a third party without a valid written search agreement for that specific position will not be entitled to any form of compensation and such submission shall be deemed the sole property of TE. No fee will be paid in the event an individual is hired by TE regardless of any third party submission where no pre-existing written search agreement is in place. If an agency agreement is in place, submissions are position specific. 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