IT Services & Processes Workplace Consultant— Philippines, Makati, Global Business Solutions+

Job description

About this Position The IT Services & Processes Workplace Consultant is responsible for the strategy, design, delivery, operation, and continuous improvement of global Audio Services and Digital Workplace solutions. This role ensures the reliable, secure, and seamless delivery of collaboration, communication, conferencing, meeting room, endpoint, and workplace technologies that enable productivity and an exceptional employee experience across the organization. Working closely with business stakeholders, vendors, and technical teams, the consultant drives service excellence, technology standardization, workplace innovation, and continuous improvement. The role is accountable for defining global standards, optimizing service performance, managing technology lifecycles, and delivering scalable, user-centric solutions across the global Digital Workplace and Audio Services landscape. What you’ll do Manage and continuously improve global Audio Services and Digital Workplace services, ensuring stable, secure, and high-quality service delivery across all regions. Design, implement, and maintain enterprise audio, collaboration, endpoint, and workplace technologies, including conferencing, meeting rooms, telephony, productivity, and end-user computing solutions. Define and govern global standards, architectures, roadmaps, and best practices for Audio Services, Unified Communications, and Digital Workplace platforms. Act as the primary consultant and liaison for business stakeholders, translating requirements into scalable, sustainable, and user-centric technology solutions. Manage strategic relationships with vendors, service providers, and support partners to ensure service performance, cost optimization, contractual compliance, and innovation. Lead the resolution of complex incidents, problems, and escalations across Audio Services and Digital Workplace environments, driving service reliability and user satisfaction. Drive continuous service improvement, technology lifecycle management, workplace modernization initiatives, KPI reporting, adoption programs, and the implementation of emerging collaboration and digital workplace technologies.