Sr Specialist AZAY Agency Training And Development South

Job description

Responsible for the handling of training and development for the Agency group under own responsibility. This position defines the training and development plan, the training needs, the training courses and curriculums, as well as develops training materials and conducts training sessions to the target audiences in the Agency group according to the training plan. 1) Training Course Design - Provide strong support for the Agency Training and Development team under own responsibility. - Define the overall training plan and activities - Collect and record the feedback on the existing training course and curriculum - Perform analysis and define potential opportunities for improvement, provide recommendations related to agency training programs (e.g. leveraging the existing learning resources, improving material support or other self-paced curriculum) 2) Training Development - Develop the professional training materials based on training design for the agency under own responsibility. - Review the accuracy and completeness of training contents, and ensure that the contents support the training objectives defined - Track and monitor to ensure that all training materials and tools are aligned with Corporate Brand Identity (CI) and are user-friendly - Undertakes other projects assigned by the head of dept. 3) Training Delivery - Be a trainer - Provides support in training programs (i.e., venue reservation and set-up, registration table, the operation of sound/video equipment, etc) - Executes the training plans assigned by the team leader - Arrange and deliver the training and development programs for the target audiences in Agency group according to the training schedule - Ensure the quality of training delivery and achievement of the set training objectives - Improves training programs in terms of the content and process 4) Post-course evaluation - Makes a summary report of post-course evaluation. Qualifications : 3 – 5 years of experience of experience in Sales Training and Development, Sales/ Distribution, Sales Support, Sales Communications, or other related fields in the banking Bachelor’s Degree in Business Administration, Training and Development, or other related fields Any AI-future skills e.g., ChatGPT, or CoPilot 365, will be an advantage.