New York, NY Customer Engagement Solutions Leader BPO Financial Services NY 10001

Job description

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world. Job Description Customer Engagement Solutions Leader BPO Financial Services Location New York City Onsite 4 days per week at the Capgemini office Capgemini is seeking a Customer Engagement Solutions Leader to drive growth solutioning and transformation across Contact Center Marketing Operations and Customer Experience in North America with a strong focus on BPO and Financial Services This role spans end to end customer engagement strategy including customer interactions across voice chat and digital channels marketing operations such as campaigns personalization and customer journeys and data driven engagement powered by AI and GenAI The leader will drive client engagement solution development and go to market initiatives using automation analytics and AI to transform customer experience and operations Key Responsibilities As a Customer Experience and Digital Transformation Sales Leader you will build develop and close a strong pipeline supporting the Intelligent Customer Operations Practice Build pipeline through internal and external stakeholder networks Partner with senior stakeholders to drive strategic opportunities Design digital first omnichannel customer experience solutions Assess customer engagement ecosystems across process technology and operating models to identify transformation opportunities Drive AI automation and analytics led improvements in customer outcomes and marketing effectiveness Optimize processes to improve NPS CSAT and cost to serve Advise on workforce optimization and outsourcing models aligned to service demands Recommend technology strategies to accelerate digital transformation Lead RFI and RFP responses across Contact Center Transformation Marketing Operations and end to end CX programs Measures of Success Build trusted external relationships and expand business growth Live Capgemini core values Honesty Boldness Trust Freedom Team Spirit Modesty and Fun Professional Qualifications 18 plus years of experience in sales client engagement and business process services in global environments Recent experience within a top tier global consulting or business process services organization in a comparable leadership role Strong executive presence with ability to influence C suite leaders Proven track record in sales growth and commercial strategy in the US market Deep expertise in customer experience contact center transformation marketing operations and intelligent automation including RPA AI and analytics Ability to operate within complex matrix organizations Self motivated with a strong track record of delivering results Why Capgemini Capgemini fosters an inclusive environment where equity diversity and inclusion are part of everyday life and where you can bring your whole self to work If you are passionate about transforming customer engagement within BPO and Financial Services we would like to connect Job Description - Grade Specific The base compensation range for this role in the posted location is: $107,580 - $321,175. Capgemini provides compensation range information in accordance with applicable national, state, provincial, and local pay transparency laws. The base compensation range listed for this position reflects the minimum and maximum target compensation Capgemini, in good faith, believes it may pay for the role at the time of this posting. This range may be subject to change as permitted by law.