Iasi Service Delivery Manager With French

Job description

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world. Your Role As a Service Delivery Manager with Capgemini, you will be responsible for the quality and performance of ongoing application services delivered to the client. You will oversee day-to-day operations, ensure contractual commitments and service level agreements are met, maintain a strong client relationship, and drive continuous service improvement. Your application development background will enable you to work effectively with technical and delivery teams. In this role you will: Oversee day-to-day service operations and ensure delivery meets contractual commitments, SLAs, KPIs, and quality standards. Manage and report on service performance, delivery risks, deviations, actions, and improvement plans. Proactively manage the daily relationship with client representatives and ensure a high level of satisfaction. Lead service reviews and governance meetings, providing clear updates on performance, risks, priorities, and decisions. Manage operational escalations and coordinate technical and delivery teams to ensure timely resolution. Agree and implement continuous service improvements with the client, based on delivery results, identified deviations, and business priorities. Work closely with technical leads, application development teams, and support teams to ensure service stability and quality. Contribute to the overall client relationship strategy, with a focus on cost optimization, service improvement, contract continuity, and new business opportunities. Develop a strong understanding of the client business and identify opportunities to deliver additional value. Your Profile Minimum 8 years proven experience in service delivery , application delivery, IT operations or a similar client-facing technology role. Strong background in software development, application development or application management services. Experience managing services against contracts, SLAs, KPIs, quality targets, and operational commitments. Good understanding of application development lifecycles, Agile delivery, DevOps, release management, and production support. Knowledge of IT service management practices, including incident, problem, change, and continuous improvement management. Strong client relationship, stakeholder management, governance and escalation management skills. Commercial awareness and the ability to contribute to cost optimization, contract continuity, and business growth discussions. Strong communication, organization, negotiation, analytical, and problem-solving skills. Fluent French and English . What you will love about working here Collaborative Community: