Technical Support Engineer

Job description

Fortinet (NASDAQ: FTNT) is a worldwide provider of network security appliances and the market leader in unified threat management (UTM). Our products and subscription services provide broad, integrated and high-performance protection against dynamic security threats while simplifying the IT security infrastructure. Fortinet is headquartered in Sunnyvale, California USA, with offices around the world. If you're looking for a fast-paced, challenging and rewarding environment, then Fortinet is the place for you. We are an equal opportunity employer offering exciting work, competitive compensation and benefits. . We are looking for skilled candidates with good communication skills to join our growing TAC team in EMEA. As a technical support Engineer with Fortinet you will: Provide technical support and assistance to Fortinet certified partners and customers Run real-time troubleshooting sessions with partners/customers Test and reproduce partner/customer issues in Laboratory Working on escalations from Level 2 technical support team Report Software/Hardware related issues to R&D department Requirements: Fluent English and other CEE languages 10+ years of experience in networking or security industry In-depth knowledge of TCP/IP Hands on experience with security devices Firewalls/IPS/Mail Security Gateways Proficient spoken and written English Positive, communicative and customer oriented attitude Ability to work in multicultural team environment Quick learner In-depth knowledge of dynamic routing protocols and its implementation (OSPF, BGP) Strong Experience with VPNs (IPSec, SSL, L2TP, GRE) Good knowledge of authentication protocols and methods (LDAP, SSO,Radius, 2-factor authentication) Familiar with Web application security and vulnerabilities (experience with exploits is plus) Having Fortinet certification (NSE4 Fortigate Adminsitrator) Knowledge of scripting / programming / automation Desirable: Having any of industry certificates (CCIE, CISSP, CCNP, CCSP, CCNA …) Knowledge of database maintenance and SQL Education: Bachelors Degree in Electrical Engineering or Computer Science or equivalent experience Master Degree in Electrical Engineering or Computer Science preferred #Ll-Hybrid