Solution Architect (DFS)

Job description

Solution Architect (DFS) India Solution Architect (DFS) Bengaluru, Karnataka Job Summary We are seeking a highly experienced UCC Lead Architect / Solution Consultant responsible for driving enterprise communication and collaboration strategy, architecture, governance, transformation, and operational excellence across Collaboration Platforms, Voice & Network Services, Meeting Room Solutions, and Telecom Expense Management (TEM). The role requires strong technical leadership, stakeholder management, solution design expertise, and the ability to lead large-scale digital workplace and unified communications transformation programs. Key Responsibilities Strategy & Architecture Define and drive the enterprise UCC roadmap aligned with business objectives. Design scalable, secure, and resilient Unified Communication & Collaboration solutions. Lead modernization initiatives for collaboration, conferencing, voice, network, and workplace technologies. Establish governance, standards, operational frameworks, and best practices. Collaboration Platforms Lead architecture and administration of Microsoft Teams, SharePoint Online, Viva Suite, OneDrive, and related collaboration platforms. Drive adoption, user experience enhancement, and digital workplace initiatives. Define collaboration security, compliance, retention, and governance policies. Network Advance Services Architect and optimize network infrastructure supporting voice, video, and collaboration services. Lead initiatives involving SIP, VoIP, SBC, QoS, SD-WAN, WAN optimization, and UC network readiness. Ensure network performance, reliability, security, and scalability. Meeting Room Solutions Lead global deployment and support strategy for Teams Rooms, WebEx Rooms, Zoom Rooms, Telepresence, and AV collaboration technologies. Define conference room standards, lifecycle management, and workplace innovation roadmaps. Drive smart workplace and meeting room transformation initiatives. TEM (Telecom Expense Management) Lead Telecom Expense Management (TEM/Calero) governance and optimization programs. Drive telecom cost optimization, inventory governance, billing validation, contract management, and audit compliance. Develop executive reporting and analytics for telecom spend management. Leadership & Service Excellence Provide technical leadership for critical escalations and complex solution design. Engage with customers, business leaders, vendors, and executive stakeholders. Lead service improvement, automation, and operational excellence initiatives. Mentor engineers, architects, and delivery teams. Drive innovation through AI, automation, analytics, and cloud technologies. Skill Requirements Collaboration Microsoft Teams Microsoft Teams Voice SharePoint Online Microsoft Viva Suite OneDrive for Business Power Platform Network Advance Services Routing & Switching SD-WAN MPLS SIP VoIP SBC QoS Enterprise Networking Meeting Room Solutions Microsoft Teams Rooms Cisco WebEx Zoom Rooms Telepresence Poly Devices Audio/Video Conferencing Smart Meeting Technologies TEM Calero Telecom Expense Management Mobility Expense Management Asset Lifecycle Management Telecom Billing & Audits Contract Management Cost Optimization Required Competencies Enterprise Solution Architecture Digital Workplace Transformation Stakeholder & Executive Management Vendor Management ITIL Service Management Business Consulting Program & Project Leadership Governance & Compliance Management Automation & Process Optimization Analytics & Reporting Qualifications Bachelor's Degree in Computer Science, Information Technology, Telecommunications, Electronics, or related field. Relevant industry certifications in Microsoft, Cisco, Collaboration Technologies, ITIL, Cloud, or Networking are preferred. Experience 10+ years of overall experience in Unified Communications, Collaboration, Networking, Meeting Room Technologies, or Telecom Operations. 5+ years leading enterprise-scale transformation programs, solution architecture, consulting, or service delivery functions. Proven experience managing global stakeholders, strategic initiatives, governance programs, and modernization projects. Preferred Candidate Profile The ideal candidate will act as a UCC Service Owner / Lead Architect , capable of defining strategy, influencing executive stakeholders, driving transformation, managing large-scale deployments, and ensuring operational excellence across the complete Unified Communication & Collaboration ecosystem. Mandatory / Highly Preferred Certifications Microsoft Collaboration Microsoft Certified: Teams Administrator Associate (MS-700) Microsoft 365 Certified: Enterprise Administrator Expert (MS-102) Microsoft Certified: Identity and Access Administrator Associate (SC-300) Microsoft Certified: Power Platform Fundamentals (PL-900) Cisco Collaboration & Voice Cisco Certified Network Professional (CCNP Collaboration) Cisco Certified Specialist - Collaboration Core (CLCOR) Cisco WebEx Administration Certification (preferred) Network Advance Services Cisco Certified Network Professional (CCNP Enterprise) Cisco Certified Internetwork Expert (CCIE Enterprise Infrastructure) – Preferred SD-WAN Specialist Certification (Cisco or equivalent) Meeting Room Solutions Microsoft Teams Rooms Technical Solutions Professional (MTR-TSP) Cisco WebEx Devices Certification Crestron / Logitech / Poly Room Solutions Certification (Preferred) TEM (Telecom Expense Management) Calero Platform Certification (Preferred) TEMIA Telecom Expense Management Certification (Preferred) IT Financial Management Foundation Certification (Preferred) Architecture & Leadership Certifications TOGAF® Enterprise Architecture ITIL® 4 Managing Professional or ITIL® 4 Strategic Leader PMP® (Project Management Professional) PRINCE2 Practitioner (Optional) SAFe Agilist Certification (Preferred) Cloud & Security Certifications Microsoft Azure Solutions Architect Expert (AZ-305) Microsoft Azure Administrator (AZ-104) Microsoft Cybersecurity Architect Expert (SC-100) – Preferred CISSP (Preferred for senior UCC governance roles) Recommended Certification Section for JD Preferred Certifications: Microsoft 365 Enterprise Administrator Expert (MS-102) Microsoft Teams Administrator Associate (MS-700) Microsoft Teams Rooms Technical Solutions Professional (MTR-TSP) CCNP Collaboration / CCNP Enterprise ITIL 4 Managing Professional TOGAF Enterprise Architecture Azure Solutions Architect Expert (AZ-305) PMP / SAFe Agilist WebEx Collaboration Certifications Calero/TEM Platform Certification Other Requirements