Consultant Workplace Operations— Philippines, Makati, Global Business Solutions+

Job description

About this Position As a Consultant Workplace Operations, you will help improve the digital workplace experience for employees across Henkel’s global organization. You will use endpoint and service data to understand how laptops, desktops, applications, and support services perform, identify recurring issues, and recommend practical improvements. Working closely with internal workplace and cybersecurity teams and external service providers, you will turn monitoring insights into action. You will align stakeholders on solutions, follow through on implementation, and check whether the changes improve the employee experience. The role combines workplace operations, IT service management, service measurement, and continuous improvement. What you´ll do Lead the evaluation, standardization, and lifecycle management of workplace technologies and services to ensure alignment with business requirements, company standards, and strategic objectives; Support technology innovation and continuous improvement initiatives across the digital workplace environment Develop and enhance monitoring, analytics, reporting, dashboarding, and Digital Employee Experience (DEX) capabilities; Leverage operational and endpoint insights to drive data-based decisions and improve service transparency Drive service optimization, automation opportunities, and operational excellence by identifying trends, issues, and improvement opportunities; Collaborate with cross-functional teams to enhance user experience, service quality, and overall efficiency Partner with business stakeholders, cybersecurity teams, vendors, and service providers to ensure workplace solutions meet usability, security, compliance, and productivity requirements; Act as a trusted advisor representing the needs of employees and end users Manage provider and partner performance, ensuring effective service delivery and continuous operational improvements; Foster strong stakeholder relationships to drive service excellence and achieve business outcome