Front Office Associate

Job description

Who we are We simplify wealth creation. Founded in 2014 in Vienna, Austria by Eric Demuth, Paul Klanschek and Christian Trummer, we’re here to help people trust themselves enough to build their financial freedom — for now and the future. Our user-friendly, trade-everything platform empowers both first-time investors and seasoned experts to invest in the cryptocurrencies, crypto indices, stocks*, precious metals and commodities* they want — with any sized budget, 24/7. Our global team works across different cultures and time zones, bringing our products to more than 7 million customers, making us one of Europe’s safest and most secure platforms that powers modern investing. Headquartered in Austria but operating across Europe, our products are built by fast-moving, talented, “roll-up-your-sleeves-and-make-it-happen” kind of people. It’s these diverse perspectives and innovative minds operating as ONE TEAM that keep Bitpanda at the cutting edge of our industry. So if you’re someone who thinks big, moves fast and wants to make an impact right from day one, then get ready to join our industry-changing team. Let’s go! Your mission We are looking for a proactive, hands-on and detail-oriented Front Office Associate with excellent interpersonal skills. In this role, you will be responsible for all services provided at Bitpanda's front desk at our Vienna HQ. As someone who enjoys delivering outstanding hospitality and making people feel at home, you will join our passionate Workplace Team as the first point of contact for our customers, business partners, suppliers, employees and all visitors. What you’ll do Manage our Front Desk, acting as a friendly and service-oriented point of contact for Pandas, business partners, suppliers, customers, and all visitors. Provide knowledgeable and helpful information to all inquiries—whether in person, via email, or through internal communication channels (no switchboard services). Organize internal and external meetings and workshops. Handle various workplace-related administrative and organizational tasks (e.g., processing courier and mailing services, ordering office supplies, handling employee requests, and coordinating onboarding and offboarding tasks). Support your manager with key projects, ensuring a 5-star employee experience. Who you are Background in Office Management, Reception, or Facility Management, with at least 2 years of work experience in a similar role. Excellent German skills and highly eloquent in English, with a friendly, respectful, well-mannered, and service-oriented tone. Highly organized and structured, maintaining a calm overview even during busy or high-pressure periods. A true people person with a passion for exceptional service, as well as a positive, energetic, and solution-oriented approach to work. Tech-savvy, especially with tools like Google Sheets, Slides, and Docs. Excellent interpersonal and communication skills, both in person and via written channels (email, internal comms, etc.). What’s in it for you Flexibility to work where you thrive – Enjoy the freedom of our Hybrid working model, combining onsite collaboration and remote work, with an additional 25 days per year to work from a city or country of your choice. Reward for your impact – Receive a competitive total compensation package aligned with Bitpanda’s pay-for-impact policy, including partic