Kuala Lumpur Service Desk Agent (ADP) 10

Job description

Job Title: Service Desk Agent (ADP) Department: IT Operations Reports To: Operation Manager Summary: We are seeking a highly skilled and detail-oriented ADP Analyst to join our team. This critical role focuses on the management and support of sales data within our ADP system. The successful candidate will be responsible for receiving and resolving requests, performing troubleshooting within defined SLAs, managing sales data from multiple systems, and executing ad-hoc procedures for system maintenance. This position requires strong analytical skills, excellent problem-solving abilities, meticulous attention to detail, and the ability to communicate effectively with both internal and external stakeholders, including Japanese-speaking counterparts. The position operates on a 24/7/365 rotating shift schedule, requiring on-site work in a designated project room at our headquarter Vacancies : 1 SDA Key Responsibilities: Request Fulfillment: Receive and respond to inquiries and requests from the centralized service desk via email and the incident management tool, providing timely and effective resolution within established service level agreements (SLAs). Troubleshooting: Diagnose and resolve technical issues related to the ADP system and sales data processing, following established standard operating procedures (SOPs) and manuals. System Maintenance: Perform ad-hoc procedures for system maintenance, including data cleanup, report generation, and other tasks as needed to maintain optimal system performance. Reporting: Generate regular reports on system performance, data quality and other relevant metrics for stakeholders. *Communication: Communicate effectively with internal teams and external stakeholders, particularly Japanese-speaking counterparts, providing clear and concise updates on issue resolution and system status. Collaboration: Work collaboratively with other region members to resolve complex issues and improve overall system performance and data quality. Qualifications: Demonstrated ability to carefully follow detailed instructions and operational manuals. Experience with incident management tools for example Service Now Excellent problem-solving and analytical skills with meticulous attention to detail. *Excellent written and verbal communication skills in Japanese. (N1 or N2) Ability to work independently and as part of a team. Ability to work effectively under pressure and manage multiple priorities. *Ability to work a rotating shift schedule, including weekends and holidays. Work exclusively on-site in a designated project room in HQ Training will be provided to successful candidates * Mandatory Relocation Supported: No Visa Sponsorship Approved: No Copyright 1995 - 2024 Fujitsu Cookie Consent Manager When you visit any website, it may store or retrieve information on your browser, mostly in the form of cookies. Because we respect your right to privacy, you can choose not to allow some types of cookies. However, blocking some types of cookies may impact your experience of the site and the services we are able to offer. Required Cookies These cookies are required to use this website and can't be turned off. Required Cookies Required Cookies Provider Description Enabled SAP as service provider We use the following session cookies, which are all required to enable the website to function: "route" is used for session stickiness "careerSiteCompanyId" is used to send the request to the correct data center "JSESSIONID" is placed on the visitor's device during the session so the server can identify the visitor "Load balancer cookie" (actual cookie name may vary) prevents a visitor from bouncing from one instance to another Cookies from provider SAPasserviceprovider are required and cannot be turned off Functional Cookies These cookies provide a better customer experience on this site, such as by remembering your login details, optimizing video performance, or providing us with information about how our site is used. You may freely choose to accept or decline these cookies at any time. Note that certain functionalities that these third-parties make available may be impacted if you do not accept these cookies. Consent to all Functional Cookies Functional Cookies Provider Description Enabled YouTube YouTube is a video-sharing service where users can create their own profile, upload videos, watch, like, and comment on videos. Opting out of YouTube cookies will disable your ability to watch or interact with YouTube videos. Cookie Policy Privacy Policy Terms and Conditions Consent to cookies from provider YouTube