Carrier Operations Specialist, Carrier Performance Excellence

Job description

Amazon’s Carrier Operations Specialists play a central role in our global business. They keep our complex, international transportation execution working seamlessly and efficiently. As a Carrier Operations Specialist, you will work closely with multiple stakeholders across and outside of Amazon, from Operational teams who are fulfilling customer orders to Retail teams and everything in between. You’ll help us optimise our delivery performance to make our customer experience even better and our business more energy and cost efficient. Key job responsibilities - Analyse and interpret data to improve performance metrics across transportation execution - Investigate the root cause of performance failures and align corrective actions with the transportation partners - Collect best practices and quality standards across the industry, utilize them to educate partners - Design effective performance management processes, formalize them in Standard Operating - Procedures and scale them using AI Tools - Influence business decisions based on the performance results for each carrier - Partner with teams to advise on and manage operational challenges - Support the planning and organisation of complex projects A day in the life Being a Carrier Operations Specialist for Amazon involves lots of problem solving. You’ll work with a number of teams to navigate challenges as and when situations impact our network. You’ll spend time resolving temporary issues and looking at the bigger picture to drive Amazon towards achieving new objectives. This role is both proactive and reactive, and you’ll have the opportunity to help defining and applying quality standards and plan for new projects. As a Carrier Operations Specialist , you’ll need to help with both on-the-ground tasks and more tactical work. No two days will be the same. You could spend one day helping to investigate why a customer order did not arrive on time to destination and the next coaching and educating the transportation partner to our standards and industrial best practices. Having so much variety in your role means you’ll be able to learn something new every day. This role is based in Barcelona, one of our European headquarters. About the team Amazon couldn’t deliver at pace without the Amazon Transportation Service (ATS) team. As part of ATS, you’ll be welcomed into a diverse team that plays a central role in our success. Using air, sea and road transport, as well as sortation centres equipped with the latest technology, you’ll help Amazon’s transport run at maximum efficiency. Our team captures data and uses it to drive decisions. They are key to making Amazon more innovative and efficient. We put safety first as our people are our priority. And we use the expertise of our people to get packages to their destination – quickly, conveniently and sustainably. - Bachelor's degree or equivalent in business, operations, logistics, supply chain or engineering - Experience analyzing data and creating reports for leadership - Experience engaging, verbally and in writing, with internal and external stakeholders to convey complex ideas in a clear, concise manner - Experience managing multiple projects and priorities across teams in a fast-paced, deadline-driven environment - Experience in English-language communication skills, both written and verbal - Knowledge of Microsoft Excel (macros, pivots, lookups) at an advanced level - Master's degree in engineering, management, or technology, or Master's degree in business administration, finance, economics, computer science, data science, engineering, or other related field - Mastering in AI tools, Automations and Dashboard Building - Experience working in a supply chain, transportation, project management or management consulting role - Experience with data visualization using Tableau, Quicksight, or similar tools Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( https://www.amazon.jobs/en/privacy_page ) to know more about how we collect, use and transfer the personal data of our candidates. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.