Japanese Application Support Engineer

Job description

Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Summary: As an Application Support Engineer, a typical day involves investigating and diagnosing issues across various critical business systems to ensure smooth and uninterrupted operations. This role requires a proactive approach to identifying problems and collaborating with different teams to implement effective solutions. The position demands continuous monitoring and support to maintain system reliability and performance, contributing to the overall success of business processes. Roles & Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work related problems. - Collaborate with cross-functional teams to gather information and resolve system issues efficiently. - Document findings and solutions clearly to support knowledge sharing within the team. - Continuously update technical knowledge to stay current with evolving system components and technologies. Professional & Technical Skills: - Required Skill: Expert proficiency in Functional Test Planning. - Additional Good To Have Skills: Experience with Japanese Language. - Strong analytical skills to identify root causes of system issues and recommend appropriate fixes. - Ability to design and execute comprehensive test plans to validate system functionality. - Experience in coordinating with development and operations teams to ensure quality and stability of software releases. - Familiarity with software testing methodologies and defect tracking tools. Additional Information: - The candidate should have minimum 2 years of experience in Functional Test Planning. - This position is based at our Manila office. Minimum 2 year(s) of experience is required About Accenture Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.Visit us at www.accenture.com Equal Employment Opportunity Statement We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.