Project Manager

Job description

Operating as one unified team, P&HRS delivers the people processes and services that enable a consistent, high-quality colleague experience across BT Group. Reporting to the Senior Manager, Service Excellence, you'll join a growing project management team delivering business-critical projects across People & Culture and People & HR Services. Working on a varied portfolio of initiatives involving people processes, HR systems and business transformation, you'll lead projects from discovery and design through to delivery and implementation. Current examples include digital right-to-work and international separation programmes. This role offers excellent exposure across BT Group, working with senior stakeholders and cross-functional teams on projects that directly shape the colleague experience. Success in this role comes from building strong relationships, influencing stakeholders, navigating ambiguity and bringing diverse teams together to deliver successful outcomes. Project briefs can sometimes be high-level or evolving, requiring you to clarify objectives, define solutions and align stakeholders behind a common goal What you’ll be doing Deliver end-to-end projects on time, within budget and to agreed quality standards by coordinating cross-BT stakeholders, indirect reports and third-party providers Build strong relationships with stakeholders and recipients of change to ensure a smooth transition into the operational HRS environment Manage project risks, issues, dependencies and change requests, ensuring timely escalation and resolution Chair project and steering meetings, providing clear updates on progress, risks and key decisions Produce effective project communications and reporting to support informed decision-making Coordinate portfolio reporting and governance activities across the HRS project landscape Deliver change initiatives, including communications, training and adoption activities Support continuous improvement within the team, acting as a subject matter expert and sharing best practice Essential Skills / Experience Strong stakeholder engagement skills, with the ability to build credible relationships and work effectively across diverse teams Excellent influencing and problem-solving skills, with the confidence to challenge constructively and drive decisions in complex environments A collaborative approach, bringing people together to deliver outcomes and navigate change successfully Desirable Skills / Experience Experience delivering projects or change initiatives through the full project lifecycle Experience of Agile and/or Waterfall delivery methodologies Ability to manage multiple projects simultaneously in a fast-paced environment Experience leading communications, engagement or change activities as part of project delivery Knowledge of HR processes, HR systems or People & Culture environments Experience of PMO, project governance, reporting and risk management Experience driving continuous improvement and colleague experience initiatives Our Package Tailored benefits make a real difference. That’s why we offer a comprehensive range to support your growth, wellbeing, and everyday life. You can design the package to suit you and your lifestyle. Your core benefits include: 10% on target annual bonus Access to an online private GP 24/7 for you and your immediate family Market-leading paid carers leave with up to 2 weeks off Equalized maternity, paternity, and adoption leave – 18 weeks’ full pay and 8 weeks’ half pay Discounted EE and BT products, including mobile and broadband Market leading Pension scheme – 5% from you and 10% from us Holiday purchase scheme You can select additional benefits, including healthcare, dental, gym memberships and more when you’re ready. BT Group is the UK’s leading communications group and the holding company behind some of the country’s most recognised brands – including BT, EE, Openreach and Plusnet. Our purpose is as simple as it is ambitious: we connect for good. Our customers include consumers, small, medium and large businesses, public sector organisations and other communications providers. BT Group’s role is about setting direction, unlocking value and creating the conditions for our brands and businesses to thrive. Having come through the most capital-intensive phase of our fibre investment, our focus now is on what comes next – simplifying how we operate, using technology and AI to work smarter, and organising ourselves to serve customers better and grow sustainably. Group teams shape strategy, policy, brand, capital allocation and transformation, helping the whole organisation perform at its best. We have a singular culture that unites all our people: we are customer-first challengers, who are committed, clear and connected. These behaviours unite us as one team to deliver for our colleagues, our customers, our stakeholders and the country. Joining BT Group means working at the heart of a business that matters to the UK, with the opportunity to shape decisions, influence outcomes and help set the future course of one of the country’s most important companies. Apply Now Start applying with LinkedIn Please wait... Opens in a new tab. Opens in a new tab. Opens in a new tab. Opens in a new tab. ©BT Group 2026 Cookie Consent Manager When you visit any website, it may store or retrieve information on your browser, mostly in the form of cookies. Because we respect your right to privacy, you can choose not to allow some types of cookies. However, blocking some types of cookies may impact your experience of the site and the services we are able to offer. Required Cookies These cookies are required to use this website and can't be turned off. 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