Account Development Manager

Job description

About Wolt At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe. Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life. Our Account Management teams create and build our relationships with restaurant-partners. Together, we help restaurant brands and neighborhood restaurants grow through our platform. We’re constantly launching new cities and products, so there are always new opportunities to expand your skills and progress your career. We are looking for an Account Development Manager based in Astana, Kazakhstan, to manage a portfolio of restaurant partners in the 2 largest cities across Northern Kazakhstan. As our new Account Development Manager, you’ll help a mix of enterprise and SMB restaurant-partners grow with Wolt. You’ll build strong relationships, identify commercial opportunities, and turn performance insights into practical actions that help your restaurant-partners succeed. What you’ll be doing •  You’ll be the primary point of contact for your portfolio, working with restaurant owners, central teams, and local venue managers. You’ll adapt your approach to each restaurant-partner’s needs, balancing growth opportunities with day-to-day operational performance. • You’ll develop growth plans for restaurant-partners, run promotional campaigns, and lead commercial discussions. Working closely with internal teams, you’ll make sure plans are delivered and restaurant-partners receive the support they need. Day-to-day in this role you’ll: • Own and develop a portfolio of restaurant-partners across Northern Kazakhstan. • Build strong relationships with restaurant-partners through regular check-ins and business reviews, aligning on priorities and following up on agreed actions. • Create and execute growth plans that help restaurant-partners increase sales, attract customers, and improve performance on Wolt. • Identify opportunities to grow adoption of Wolt’s advertising and promotional solutions based on each restaurant-partner’s goals. • Lead commercial negotiations and renewal discussions to support sustainable growth for both Wolt and our restaurant-partners. • Use performance data to identify trends, understand challenges, and recommend practical improvements. • Collaborate with Marketing, Operations, and other internal teams to deliver campaigns, resolve issues, and improve the restaurant-partner experience. • Prioritize your time across restaurant-partners of different sizes, balancing commercial impact with the needs of your wider portfolio. Our humble expectations* • We’re looking for someone who combines commercial curiosity with strong relationship-building skills and enjoys taking ownership of restaurant-partner growth. • Experience: You have 3+ years of experience in account management, customer success, business development, or a similar commercial role. Experience working with SMB or enterprise restaurant-partners is a plus. • Commercial understanding, upselling, and negotiation skills: You understand how to grow a restaurant-partner’s business, identify and convert upselling opportunities through advertising and promotional solutions, and confidently lead commercial negotiations to reach mutually beneficial agreements. • Analytical skills: You’re comfortable working with data in Excel or Google Sheets and translating performance insights into clear recommendations. • Communication and relationship-building: You communicate clearly and confidently, adapting your approach to restaurant owners, operational teams, and enterprise stakeholders. • Adaptability: You thrive in