Senior Process Manager

Job description

The Assistant Manager will act as the primary owner of process execution across key pension operations, managing Senior Team Leads and Team Leads while ensuring delivery across Cash, New Business, Claims, Renewals, and Servicing. The role bridges frontline execution and managerial oversight with strong focus on control, productivity, and governance. Key Responsibilities Operational Skills Experience managing multiple process streams in a transactional environment Strong control mindset (accuracy, risk, audit readiness) Ability to manage workload distribution and SLA performance Leadership Skills Experience managing Team Leads / Senior Team Leads Strong coaching, performance management, and escalation handling Problem-solving and decision-making ability 1. Manage Performance And Service Level Agreements (Slas) To Ensure High Customer Satisfaction From Both Internal And External Clients. 2. Plan And Coordinate Staffing Activities For Respective Processes In Accordance With Documented Policies And Procedures. 3. Effectively Manage Client Relationships To Maintain And Grow Existing Business, Ensuring Revenue Generation. 4. Manage The Budget And Schedule For Assigned Projects. 5. Coordinate Interrelated Operational Tasks Required To Support Proposed Solutions. Skill Requirements Required Skills & Qualifications Domain Knowledge Strong working knowledge of: Corporate pensions (DC, PRSA, Group schemes) Contributions processing and fund allocation Claims and benefits servicing New Business onboarding and renewals Migrations and scheme servicing Other Requirements Process Ownership & Delivery Management Own day-to-day delivery across process towers: Cash & Contributions (AVC, DC processing) New Business (PRSA, DC, Scheme setup) Claims (retirement, death, withdrawals) Renewals (Group Risk and pensions) Member servicing and scheme administration Migrations and scheme transitions Ensure SLA adherence across volumes, turnaround times, and accuracy. Prioritize workload across teams and manage dependencies between processes. Operational Control & Governance Monitor and control: Work queues, ageing, and backlog Productivity and utilization Process accuracy and error trends Drive structured RCA and corrective action plans for recurring issues (cash breaks, claims delays, onboarding errors). Ensure compliance with SOPs, regulatory requirements, and audit standards. People Leadership Manage Senior Team Leads / Team Leads and their teams. Drive performance through: Target setting and daily tracking Coaching and performance management Cross-skilling across process areas Support capability building in pensions domain and process knowledge. Client & Reporting Prepare and review: Daily / weekly performance reports SLA dashboards, ageing and backlog reports Highlight risks, issues, and dependencies to Manager proactively. Support governance calls with data-backed insights. Quality, Compliance & Risk Management Ensure accuracy in: Contributions posting and fund allocation Claims calculation and payouts Scheme onboarding and documentation Drive quality improvements through audits, sampling, and feedback loops. Ensure adherence to Irish pensions compliance and trustee requirements. Process Improvement & Efficiency Identify improvement opportunities across: Cash processing turnaround Claims cycle time New Business onboarding efficiency Drive implementation of process improvements and support automation initiatives. Apply now Information at a Glance Why HCLTech? At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first. HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026 totaled $14.8 billion. Disclaimer Privacy Statement Terms of use Sitemap Raise a Grievance We use cookies on our site. Please read more about cookies policy here. Opens in a new tab. Opens in a new tab. Opens in a new tab. Opens in a new tab. Opens in a new tab. Opens in a new tab. Copyright © 2026 HCL Technologies Limited Cookie Consent Manager When you visit any website, it may store or retrieve information on your browser, mostly in the form of cookies. Because we respect your right to privacy, you can choose not to allow some types of cookies. However, blocking some types of cookies may impact your experience of the site and the services we are able to offer. Required Cookies These cookies are required to use this website and can't be turned off. Required Cookies Required Cookies Provider Description Enabled SAP as service provider We use the following session cookies, which are all required to enable the website to function: "route" is used for session stickiness "careerSiteCompanyId" is used to send the request to the correct data center "JSESSIONID" is placed on the visitor's device during the session so the server can identify the visitor "Load balancer cookie" (actual cookie name may vary) prevents a visitor from bouncing from one instance to another Cookies from provider SAPasserviceprovider are required and cannot be turned off Functional Cookies These cookies provide a better customer experience on this site, such as by remembering your login details, optimizing video performance, or providing us with information about how our site is used. You may freely choose to accept or decline these cookies at any time. Note that certain functionalities that these third-parties make available may be impacted if you do not accept these cookies. Consent to all Functional Cookies Functional Cookies Provider Description Enabled Vimeo Vimeo is a video hosting, sharing, and services platform focused on the delivery of video. Opting out of Vimeo cookies will disable your ability to watch or interact with Vimeo videos. Cookie Policy Privacy Policy Terms and Conditions Consent to cookies from provider Vimeo YouTube YouTube is a video-sharing service where users can create their own profile, upload videos, watch, like, and comment on videos. Opting out of YouTube cookies will disable your ability to watch or interact with YouTube videos. Cookie Policy Privacy Policy Terms and Conditions Consent to cookies from provider YouTube Advertising Cookies These cookies serve ads that are relevant to your interests. You may freely choose to accept or decline these cookies at any time. Note that certain functionality that these third parties make available may be impacted if you do not accept these cookies. Consent to all Advertising Cookies Advertising Cookies Provider Description Enabled Google Analytics Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Cookie Information Privacy Policy Terms and Conditions Consent to cookies from provider GoogleAnalytics Google Tag Manager Google Tag Manager is a tag management system for conversion tracking, site analytics, remarketing, and more. Privacy Policy Terms and Conditions Consent to cookies from provider GoogleTagManager LinkedIn LinkedIn is an employment-oriented social networking service. We use the Apply with LinkedIn feature to allow you to apply for jobs using your LinkedIn profile. Opting out of LinkedIn cookies will disable your ability to use Apply with LinkedIn. Cookie Policy Cookie Table Privacy Policy Terms and Conditions Consent to cookies from provider LinkedIn