Senior Process Associate BFS

Job description

The Senior Process Associate plays a crucial role in overseeing the lifecycle of debit and credit cards, ensuring efficient data management and high-quality customer interactions. This role is vital in maintaining compliance with regulations while driving continuous workflow improvements within the customer support operations. Key Responsibilities 1. Direct The Resolution Of Customer Queries And Issues Utilizing Typing Skills And Critical Thinking, Ensuring Swift And Effective Responses Through Email And Chat Communication. 2. Manage Troubleshooting Tasks By Applying Analytical Skills To Provide Effective Solutions And Escalate Complex Issues To Higher Levels Of Support When Necessary. 3. Evaluate Operational Workflows Using Critical Thinking To Identify Inefficiencies And Suggest Enhancements For Improvement. 4. Ensure The Quality And Precision Of Processed Data And Customer Interactions By Maintaining High Standards In Data Entry And Management Across Multiple Systems And Databases. 5. Oversee The Accurate Entry, Updating, And Management Of Data Within The Card Issuance System, Ensuring Compliance With Kyc And Aml Procedures. 6. Generate Reports On Card Usage Patterns, Fraud Trends, And Customer Behavior, Utilizing Data Analysis Skills To Inform Business Decisions And Improve Operational Efficiency. Skill Requirements 1. Proficient Typing Skills With High Accuracy And Speed. 2. Critical Thinking And Problem-Solving Abilities. 3. Basic Understanding Of Data Management And Reporting Practices. 4. Familiarity With Card Industry Regulations, Including Kyc And Aml Procedures. 5. Proficient In Using Data Analysis Tools And Generating Reports. Other Requirements 1. Certification In Data Analysis Or Relevant Compliance Certifications Are Optional But Valuable Apply now Information at a Glance Why HCLTech? At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first. HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026 totaled $14.8 billion. Disclaimer Privacy Statement Terms of use Sitemap Raise a Grievance We use cookies on our site. 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