Production Support Engineer Incident Management 6574640

Job description

Accenture Flex offers you the flexibility of local fixed-duration project-based work powered by Accenture, a leading global professional services company. Accenture is consistently recognized on FORTUNE's 100 Best Companies to Work For and Diversity Inc's Top 50 Companies For Diversity lists. As an Accenture Flex employee, you will apply your skills and experience to help drive business transformation for leading organizations and communities. In addition to delivering innovative solutions for Accenture's clients, you will work with a highly skilled, diverse network of people across Accenture businesses who are using the latest emerging technologies to address today's biggest business challenges. You will receive competitive rewards and access to benefits programs and world-class learning resources. Accenture Flex employees work in their local metro area onsite at the project, significantly reducing and/or eliminating the demands to travel. Job Description: The Production Services Specialist II provides advanced leadership across enterprise incident response serving in Incident Commander and Major Incident Communications capacities for significant business impacting events. The role orchestrates coordinated response efforts across technology domains, validates incident severity and business impact, drives time sensitive decisions and maintains clear communication with technical teams, business partners, operational leaders, and executive stakeholders. This specialist is accountable for establishing structure during critical events, maintaining situational awareness aligning resources to the highest priority, recovery actions and ensuring escalation paths are engaged appropriately. The position requires strong judgment under pressure, executive level communication skills, broad understanding of production technology operations and the ability to translate complex technical conditions into concise business relevant updates. Key Responsibilities: Lead end to end response activities for significant business impacting incidents using disciplined major incident command practices including clear role assignment, bridge control time, boxed recovery checkpoints decision logging and structured restoration governance Establish incident command structures and coordinate cross functional response teams Direct prioritization escalation resource allocation containment workaround and restoration activities during active major incidents while ensuring technical teams remain aligned to the highest probability recovery path Maintain situational awareness across business impact, operational impact, risk dependencies and recovery progress Facilitate executive stakeholder and major incident communications throughout the incident lifecycle ensuring updates are timely, business relevant risk aware and consistent with established communication cadence and escalation protocols Validate incident severity business impact, assessments, escalation decisions and major incident engagement criteria Drive rapid stabilization while minimizing customer associate and business disruption Ensure compliance with incident management standards, governance requirements, operational procedures, audit expectations, severity models, escalation criteria and post incident documentation requirements Partner with technical teams to identify recovery strategies, validate service restoration, preserve incident timelines support, root cause analysis activities and translate post incident findings into actionable improvement opportunities Apply SRE aligned concepts such as reliability engineering alert, hygiene toil reduction, post incident reviews, automation opportunities, service level awareness and continuous improvement to strengthen operational **This role requires three days/week onsite at client’s Chandler, AZ location **This role requires five days away per quarter Basic Qualifications: Minimum of 5 years of work experience Minimum of 5 years of experience in Incident Management Associates Degree Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below. We anticipate this job posting will be posted until 11/01/2026 Accenture Flex offers a market competitive suite of benefits including medical, dental, vision, and long-term disability coverage, a 401(k) plan, and paid time off. See more information on our benefits here: Accenture Flex Jobs Role Location                   Hourly Range California                          $50.00 to $60.00 Colorado                          $50.00 to $60.00 Connecticut                      $50.00 to $60.00 District of Columbia        $50.00 to $60.00 Illinois                                $50.00 to $60.00 Maine                                $50.00 to $60.00 Maryland                           $50.00 to $60.00 Massachusetts                $50.00 to $60.00 Minnesota                        $50.00 to $60.00 New York                          $50.00 to $60.00 New Jersey                      $50.00 to $60.00 Ohio                                  $50.00 to $60.00 Virginia                              $50.00 to $60.00 Washington                      $50.00 to $60.00 About Accenture Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.Visit us at www.accenture.com What We Believe We have an unwavering commitment to diversity with the aim that every one of our people has a full sense of belonging within our organization. As a business imperative, every person at Accenture has the responsibility to create and sustain an inclusive environment. Inclusion and diversity are fundamental to our culture and core values. Our rich diversity makes us more innovative and more creative, which helps us better serve our clients and our communities. Read more here Requesting An Accommodation Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired. If you would like to be considered for employment opportunities with Accenture and have accommodation needs such as for a disability or religious observance, please call us toll free at 1 (877) 889-9009 or send us an email or speak with your recruiter. Equal Employment Opportunity Statement We believe that no one should be discriminated against because of their differences. All employm