Customer Service Coordinator

Job description

Your Job We are looking for a Customer Service Coordinator to support the sales channel within the Smiths Business Unit and help deliver a responsive, reliable customer experience. CSR will support the Accounts with purchase orders review, quotations, backlog updates and return goods authorisations, while working across departments to ensure customer requests and requirements are clearly communicated and addressed. Through proactive telephone, written and email communication, CSR will build lasting customer relationships and support customer satisfaction and business revenue objectives Our Team CSR will work within the Smiths Business Units, collaborating closely with sales, operations, quality and shipping teams. Together, CSR will translate customer needs into coordinated action, support on-time delivery and keep customers informed throughout the order and returns process What You Will Do Build productive, professional relationships with customers and internal stakeholders, representing the company professionally and maintaining the voice of the customer across departments. Support the Company by issuing customer quotations, processing customer purchase orders through the contract review cycle and keeping the order backlog up to date. Help achieve departmental on-time delivery goals through close coordination with operations, quality, shipping and sales. Provide clear, proactive updates on open orders, shipments and potential delays, using reporting tools to update scheduled dates and inform customers, except for key accounts defined (see SalesHierarchy_Connectors file.) Produce daily open-order and shipment reports, together with other reports as required, to keep customers informed. Support monthly, quarterly and annual revenue objectives through effective sales support and customer service. Collaborate across departments to keep processes current and efficient, escalate outstanding issues through the Smiths Business Unit process and refer technical assistance requests to the appropriate department or sister company. Arrange and participate in internal and customer conference calls, involving engineering and senior management as needed to address customer requirements. Follow departmental processes, procedures and policies; participate in all required Smiths Connectors environmental, health and safety (EHS) programmes and training; and undertake other work-related duties as assigned. Who You Are (Basic Qualifications) 3-5 years customer service, insides sales or related experience, in the Connector Industry preferred Knowledge of interconnection products and solutions Bachelor’s degree preferred, although not required. High school degree is required Strong computer skills - Microsoft Office Skills (Word, Excel, PowerPoint, Outlook) Knowledge in Glovia and Salesforce, preferred Excellent Time Management, Organizational, Verbal Communication and Interpersonal Skills Self-starter with multi-tasking skills Flexible work schedule Customer satisfaction focused and strong relationship building skills High energy, drive, and sense of responsibility Fluent English (French) language Salary Starting from 30.000 Euro annual gross salary What Will Put You Ahead At Koch companies, we are entrepreneurs. This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions. Any compensation range provided for a role is an estimate determined by available market data. The actual amount may be higher or lower than the range provided considering each candidate's knowledge, skills, abilities, and geographic location. If you have questions, please speak to your recruiter about the flexibility and detail of our compensation philosophy. Who We Are Molex As a Koch company, Molex is a leading supplier of connectors and interconnect components, driving innovation in electronics and supporting industries from automotive to health care and consumer to data communications. The thousands of innovators who work for Molex have made us a global electronics leader. Our experienced people, groundbreaking products and leading-edge technologies help us deliver a wider array of solutions to more markets than ever before At Koch, employees are empowered to do what they do best to make life better. Learn how our business philosophy helps employees unleash their potential while creating value for themselves and the company. Additionally, everyone has individual work and personal needs. We seek to enable the best work environment that helps you and the business work together to produce superior results. Apply now Share Email Facebook X LinkedIn