Program Manager Software and 3P AI

Job description

Employee Technology, Strategy & Operations (ETSO) owns the strategy, commercial management, and operational running of the hardware, software, and telecom that Meta's full-time and contingent workforce uses worldwide, with a charter to deliver one consistent employee technology journey at predictable cost. As an experienced program manager, you will support Meta's global enterprise software and AI portfolio, nurture relationships with strategic software vendors and ensure spend is measured and controlled. This is a techno-commercial role where your impact stems from a combination of technical domain depth in SaaS and AI-native tools - demand drivers, usage observability, and feature comparisons - and commercial and program strategy - licensing structure, contract terms, internal controls, usage policy and supporting optimization workflows. You will work with a cross section of roles and teams across Meta including Product, Engineering, Design, Sourcing, Finance and Legal to ensure the right tools are available and you will partner with these teams to build usage observability, measurement and controls to drive the most competitive TCO. Managing the evolving consumption driven licensing models by SaaS providers with embedded AI capabilities will be a key domain for this role. You will hold end-to-end commercial accountability including setting unit economics, building usage and financial forecasts and measuring the enterprise value software portfolio delivers. Technically grounded in the domain, you will collaborate with engineering to lead programs such as automated provisioning, AI enabled support, build-versus-buy decisions, persona based license allocations that improve user experience while controlling spend and benchmark Meta's position against industry standards.