Seoul CUSTOMER SERVICE SPECIALIST II 11 05836

Job description

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Job Title: CUSTOMER SERVICE SPECIALIST II Posting Start Date: 10/30/26 At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world. Job Description: Job Overview 직무 개요 고객, 영업팀 및 서비스 담당자와 긴밀히 협력하여 다양한 고객 서비스 업무를 수행합니다. 전화, 이메일, 온라인 채널 등을 통해 접수되는 주문 및 문의를 처리하며, 제품 및 서비스 관련 문의에 응대합니다. 또한 고객 불만 사항을 신속하게 조사하고 해결하여 고객 만족도를 향상시키는 역할을 담당합니다. Job Responsibility 주요 업무 1. 고객 주문 관리 (Customer Order Management) 고객 주문 접수 및 SAP 시스템 내 주문 등록 주문 확인 및 납기 일정 관리 주문 변경 및 백로그(Backlog) 조정 지속적인 백로그 관리 및 모니터링 2. 납품 및 출하 관리 (Delivery & Shipment Management) 고객 요청 납기 충족을 위해 Supply Chain 팀과 협업 출하 일정 관리 및 물류 진행 상황 모니터링 물류 및 통관 관련 이슈 발생 시 유관 부서와 협력하여 해결 3. 고객 서비스 및 관계 관리 (Customer Service & Relationship Management) 고객 문의, 불만 및 요청사항 대응 고객 이슈 해결을 통해 높은 수준의 고객 만족도 유지 영업(Sales), 물류(Logistics), 재무(Finance) 등 유관 부서와 협업 고객과의 원활한 관계 유지 및 커뮤니케이션 수행 4. 대금 관리 (Payment Management) 고객 대금 수금 현황 관리 및 정산 지원 미수금(Past Due Invoice) 관련 이슈 해결을 위해 고객 및 재무팀과 협업 대금 지급 관련 문의 대응 및 후속 조치 수행 Job Requirements 자격 요건 필수 및 우대 사항 학사 학위 이상 (전공 무관) 고객 서비스(Customer Service) 관련 경력 3~7년 보유자 우대 SAP 사용 경험(SD Module) 보유자 우대 비즈니스 수준의 영어 커뮤니케이션 역량 무역(Trading) 비즈니스 모델에 대한 이해 및 EPC 프로젝트 업무 경험 우대 원활한 협업 및 커뮤니케이션 능력 긍정적인 마인드를 갖춘 팀 플레이어 우대 사항 제조업 또는 산업재 분야 Customer Service 경험 보유자 수출입, 물류, 주문 관리 업무 경험 보유자 ERP(SAP) 활용 능력이 우수한 자 다양한 이해관계자와의 협업 및 문제 해결 역량 보유자 What your background should look like Generally requires Bachelors degree in appropriate field or local equivalent with a minimum of 3 years of progressively responsible professional level experience Job Locations: Hanyang Tower, 12, Court-ro 11-gil Seoul, Seoul Teugbyeolsi 05836 Korea (the Republic of) Posting City: Seoul Job Country: Korea (South) Travel Required: Less than 10% Requisition ID: 161300 Workplace Type: Onsite External Careers Page: Customer Service Apply Now Start apply with LinkedIn Please wait... 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