Associate, Operations Support

Job description

Job Title: Associate, Operations Support Job Description ROLE: Operations Support Associate / Operations CoordinatorDESIGNATION: Associate, Operations Support LOCATION: Bangalore YEARS OF EXPERIENCE: 0-2 Years Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations. Role and Key Responsibilities:• Participate in the planning, development, implementation, and support of operational activities across the business • Answer incoming calls, route calls to the appropriate stakeholders, and take accurate messages as required • Respond to customer queries and requests, resolve routine complaints, and escalate complex issues appropriately • Identify opportunities to streamline operational processes and improve efficiencies within and across departments • Coordinate employee engagement initiatives, rewards and recognition programs, and floor activities • Support administrative and operational functions to ensure smooth day-to-day execution of business processes • Maintain accurate records, documentation, and reporting related to operational activities • Collaborate with internal teams to support service delivery and operational excellence initiatives Key Skills & Knowledge:• Strong verbal and written communication skills • Ability to effectively interact with customers and internal stakeholders • Excellent attention to detail and organizational skills • Strong problem-solving and decision-making abilities • Ability to manage multiple tasks and prioritize work effectively • Self-motivated with a strong sense of urgency and accountability • Ability to work in a fast-paced environment and meet deadlines • Strong relationship-building and interpersonal skills • Proficiency in Microsoft Office applications including Excel, Word, and PowerPoint Preferred Skills:• Experience in customer service, operations support, administration, or business support functions • Exposure to employee engagement and coordination activities will be an added advantage • Ability to handle customer interactions professionally and empathetically • Strong analytical and process improvement mindset Education Qualification:• Bachelor's Degree in any discipline from a recognized university • Fresh graduates and candidates with up to 2 years of relevant experience are encouraged to apply Additional Requirements:• Ability to communicate effectively, both written and verbal • Strong listening skills with the ability to understand and address customer concerns • Demonstrated ability to resolve customer queries independently and efficiently • Ability to learn quickly and adapt to changing business requirements • Strong probing, analytical, and problem-solving skills • Capable of handling complex customer interactions and operational situations Career Framework:• Performs routine assignments at the entry level of the Professional Career Band • Uses established procedures to solve standard operational problems • Develops knowledge and competence through structured work assignments and on-the-job learning • Receives guidance, direction, and support from supervisors and senior team members Disclaimer:Disclaimer: Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for ‘recruitment’, ‘processing’ or any other kind of fees in exchange for offer letters from Concentrix. Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letterhead with authentic signatures of appropriate Concentrix authorities Location: IND Gurugram - 2nd, 3rd and 4th Flrs, RMZ Infinity Language Requirements: Time Type: Full time