Mt_ Juliet Manager, Logistics And Customer Freight TN 37122

Job description

The Manager, Logistics & Customer Freight – Americas leads the regional logistics and customer freight strategy, ensuring that service level, cost, and shipment quality goals are achieved across the Americas. This role serves as the primary liaison between the Americas Business Units (BUs) and Global Operations, managing the implementation and ongoing support of supply chain initiatives, including third-party logistics (3PL) partnerships where applicable. The role is accountable for inbound and outbound freight through the company’s distribution network, 3PL warehouse oversight, carrier management for final-mile delivery, and product availability. A key objective is reducing supply chain–related selling, general, and administrative (SG&A) costs while improving cost to serve. The manager leads a small team, builds supply chain capability across BU partners, and works effectively with internal stakeholders and external providers to deliver reliable, efficient, and compliant logistics operations. Responsibilities Business Partnership & Service Management Serve as liaison between the Americas Business Units (BUs) and Global Operations, partnering with General Managers, Finance, Key Account Management, and Customer Service. Manage service levels to meet BU requirements in line with global operations standards. Educate BU partners on supply chain capabilities, opportunities, and constraints. Coordinate service improvement and cost-to-serve initiatives across BUs and Operations. Support Demand Planning, Sales, and Marketing on forecasts and product launches, transitions, and discontinuations. Logistics, Freight & 3PL Management Develop and execute 3PL and Americas customer freight strategies. Oversee inbound and outbound freight to ensure on-time, accurate, and cost-effective delivery. Monitor 3PL order transmission and system interfaces to ensure timely picking and shipping. Manage carriers and freight forwarders, including final-mile performance. Oversee 3PL inventory and set days of inventory on hand (DIOH) targets with Planning. Identify product availability risks over a 90-day horizon and implement mitigation plans. Financial Management Own the annual operating plan (AOP) for Americas customer freight and manage expenses. Lead cost-savings and 3PL process improvements to reduce total landed and operating costs. Partner with Finance to manage 3PL, freight, and inventory write-off costs. Contracts, Compliance & Governance Manage 3PL contracts and ensure compliance with warehousing and logistics agreements. Establish 3PL governance, performance metrics, and operating standards. Support 3PL audits and resolve identified gaps. Leadership & Continuous Improvement Lead and develop direct reports, and build supply chain capability across BU partners. Align regional activities with Global Supply Chain strategy and best practices. Drive and communicate process improvements across functions and regions. Essential Functions of the Role Inspect goods for damage or discrepancies and report issues promptly. Prepare orders for delivery or pickup according to schedule. Ensure packaging meets safety and quality standards. Follow OSHA and company-specific safety protocols. Maintain a clean, hazard-free work environment. Communicate with supervisors and team members to coordinate workflow. Maintain quality systems and compliance with regulatory standards. Drive continuous improvement initiatives. Ensure data accuracy and confidentiality in quality documentation. Education & Work Requirements Bachelor’s Degree with 8-12 years of related experience Education & Work Preferences Bachelor’s degree in Supply Chain Management, Logistics, or a related field. Specialized training or certification in logistics or freight management. Experience managing 3PL partners, contracts, and performance governance. Working knowledge of Sales and Distribution processes. Knowledge of continuous improvement principles and practices (for example, Lean). Experience with cost-to-serve analysis and AOP development. Experience with change management in a multinational environment. Demonstrated leadership experience, including communicating effectively, building relationships, setting vision and strategy, leading change, solving problems and making decisions, and demonstrating ethics and integrity. Experience leading indirect or cross-functional teams across different countries and cultures. Working knowledge of warehouse management systems (WMS) and computer-based inventory management applications. Advanced proficiency in Microsoft Office and working knowledge of SAP. Strong analytical, organizational, and written and verbal communication skills. Competencies Be Agile - Innovates and adapts quickly, approaching change with curiosity while persisting through obstacles. Be Customer Centric - Considers the needs, experiences and feedback of customers in all we do. Be People-Focused - Builds trust and collaborates with an inclusive and empathetic approach. Be Performance Driven - Operates with an ownership mindset, driving meaningful outcomes. Live The Schneiders’ Legacy, Our Noble Purpose - Passionately serves Our Mission and Vision, while demonstrating the Immutable Principles. About Hollister Incorporated Hollister Incorporated is an independent, employee-owned company that develops, manufactures and markets healthcare products worldwide. The company spearheads the advancement of innovative products for ostomy care, continence care and critical care, and also creates educational support materials for patients and healthcare professionals. Headquartered in Libertyville, Illinois, Hollister has manufacturing and distribution centers on three continents and sells in nearly 80 countries. Hollister is a wholly owned subsidiary of The Firm of John Dickinson Schneider, Inc., and is guided both by its Mission to make life more rewarding and dignified for people who use our products and services, as well as its Vision to grow and prosper as an independent, employee-owned company, and in the process, to become better human beings. Our Total Rewards package in aggregate is above market and includes competitive pay, paid time off programs, peer-to-peer recognition, health and life insurance, wellness programs and incentives, and generous retirement savings. The anticipated base pay range for this position is $115,000- $135,000 yearly. The actual salary varies based on applicant's location, education, experience, skills, abilities, and other legitimate business factors.​ This position is also eligible to participate in the Hollister Corporate Bonus Plan. The Company’s health and welfare benefits include medical, prescription, dental, vision, spending/savings accounts, disability, company paid (parental and caregiver) leaves, statutory leaves/disability programs, accident, life, wellbeing, education assistance, adoption assistance, and voluntary benefit programs. ​ The Company’s 401(k) Retirement Savings Plan includes: auto-enrollment, ROTH, vesting and eligible participants “safe harbor” matching contributions. ​ The Company’s paid time off benefits include: 11 paid holidays, paid vacation based on length of service and exempt/non-exempt status, and sick days based on statutory requirements and/or exempt/non-exempt status. ​ The Company’s additional benefits include: education assistance and adoption assistance benefit programs. EOE Statement All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. Job Req ID: 36926 Nearest Major Market: Nashville Job Segment: Logistics, Supply Chain Manager, Supply Chain, Compliance, Demand Planner, Operations, Legal Apply now » Find similar jobs: View All Jobs, Operations Jobs, Hollister - View All Jobs, Hollister - Operations Jobs Hollister.com Safe Harbor Privacy Policy Cookie Usage Equal Opportunity Employer and Accommodations