Senior Administrator English, German, Microsoft Windows

Job description

Expert in an IT OSS team.OSS provides local and agreed remote site support for all local IT services. Support includes handling of user incidents and requests, management of different infrastructure and application components together with the service owner, service centres and the operation teams. The job holder independently manages and develops certain assigned responsibilities by seeking contribution from colleagues. In addition, he/she may occasionally participate to development projects when agreed beforehand with the superior. Key Responsibilities Key areas of responsibilities Conduct support operations on day-to-day basisIn cooperation with Infrastructure operations and engineering teams, perform actions to maintain Service Level Objectives as well as security and compliancy tasksIn cooperation with Service Owners, conduct service management operations for local and legacy servicesStrive for continuous improvement to improve service and support operationsWhere agreed, participate to IT Compliance development for own area (Senior Engineer)Where agreed, participate to Infra development within own area of expertize (Senior Engineer)Where agreed, manage business integration with active communication, promotion and deployment of standard IT services, coordination of local key users and handling of possible local escalation cases on own responsibility area. (Senior Engineer)Participation in the Duty Ring at sites/consolidated sites within two hours from home base, where applicable Key contacts End users, business key users and managersServers & Storage, Communication Technology, and Managed Desktop Services Engineering and Operations teamsApplication Services, including Service Owners, AS architects and teamsCommand Center teamUser Support teamTransition Management teamExternal vendors Skill Requirements Prerequisites Strong service mindsetStrong business understandingExperience on preferably several of technological domains: Servers & Storage, Communication Technology, and Managed Desktop ServicesDeep problem solving capabilities with in-depth understanding of technology and business interface (Senior Engineer)Experience and knowledge of local application portfolioGood understanding of IT Service Management processes and practicesGood communication skills in local language, combined with adequate written and spoken English language capabilitiesWillingness to travel, not more than 20% of working time Competence profile Demonstrates a positive and productive attitudeManages to prioritize tasks and work under pressureInspires the trust of othersFollows organization’s goals, values, policies, and proceduresManages competing demands, frequent changes, and uses time effectively Other Requirements Skills, Experience and Qualification Required for the Position : Education – Minimum Qualification: B.Eng. in information technology or master degree3+ years’ experience in IT, with few years’ experience on hands on in Data CentreSolid technical understanding of one or more technology areas, such as servers, storage, operating systems, cluster technologies, SAP, databases or middleware. The ability to cover multiple technology areas or will to learn additional areas is a strong plus.IT service delivery competencies, communication skills, ITIL methodology certification or respective knowledge, situation management skills, broad awareness relating to IT infrastructure, agility and flexibility to address critical situation (downtime) in professional manner.Ability to work independently with little day to day support – self startersFlexibility with respect to time – client deliverables need to be met with a Can do attitudeKnowledge and experience in end user support, device preparation, windows 11 etc Apply now Information at a Glance Why HCLTech? At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first. HCLTech is a global technology company, home to more than 230,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September 2026 totaled $14.8 billion. Disclaimer Privacy Statement Terms of use Sitemap Raise a Grievance We use cookies on our site. Please read more about cookies policy here. Opens in a new tab. Opens in a new tab. Opens in a new tab. Opens in a new tab. Opens in a new tab. Opens in a new tab. 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