Senior Analyst(Del Ops (Non Voice))

Job description

The MIS Executive is responsible for collecting, validating, analysing, and presenting operational data to enable timely and informed business decisions. The role ensures accurate reporting, maintains dashboards and trackers, identifies performance trends, and supports operations and leadership teams with actionable insights Key Responsibilities Prepare and publish daily, weekly, monthly, and ad hoc MIS reports within agreed timelines. Collect data from multiple sources and perform validation, reconciliation, and quality checks before reporting. Develop and maintain dashboards, scorecards, trackers, and performance reports for operational and leadership reviews. Monitor key metrics such as productivity, quality, turnaround time, service levels, staffing, attendance, utilisation, backlog, and ageing. Analyse trends, variances, and exceptions, and highlight risks, gaps, and improvement opportunities to stakeholders. Support capacity planning, forecasting, roster planning, and FTE utilisation analysis with accurate data. Automate recurring reports and improve reporting processes to reduce manual effort and reporting errors. Maintain master data, report repositories, process documentation, and version control. Coordinate with Operations, Quality, Workforce Management, Finance, HR, and other support teams to resolve data discrepancies. Provide timely data and insights for governance meetings, business reviews, audits, and client requests. Ensure confidentiality, data integrity, and compliance with organisational information-security requirements. Respond to reporting queries and deliver accurate ad hoc analysis within agreed timelines Skill Requirements Other Requirements Apply now Information at a Glance Why HCLTech? At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first. HCLTech is a global technology company, home to more than 230,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September 2026 totaled $14.8 billion. Disclaimer Privacy Statement Terms of use Sitemap Raise a Grievance We use cookies on our site. Please read more about cookies policy here. Opens in a new tab. Opens in a new tab. Opens in a new tab. Opens in a new tab. Opens in a new tab. Opens in a new tab. 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