Network Service Delivery Manager— Egypt, Cairo, Global Business Solutions+

Job description

About this Position Role holds end-to-end accountability for the performance, resilience, and commercial value of SD-WAN, WAN, and carrier services across multiple regions, acting as the primary technical and service counterpart for local IT teams and senior stakeholders. The role owns Day 2 operations under managed services, oversees Day 1 deployment and rollout, and leads Major Incident Management and critical escalations across multiple providers, regions, and time zones. It governs vendor performance through SLA/KPI enforcement, RCA quality control, and risk and compliance management (GDPR, NIS2), leads commercial negotiations on pricing and new agreements, and applies vendor-agnostic architectural expertise to drive automation and continuous service improvement. What you´ll do Service & Provider Management, end-to-end service ownership across regional providers, and multi-provider orchestration (Overlay, underlay..). Escalation & Major Incident Leadership, ownership of critical escalations across providers and internal teams, executive-level communication and status reporting, and business impact assessment and prioritization. Operations & Service Assurance, service performance monitoring and reporting, support of Root Cause Analysis (RCA) governance and quality control Network & Infrastructure Understanding, strong understanding of WAN, ISP, SD-WAN, carrier services, and cloud connectivity, and awareness of enterprise networking (routing, switching, security) Governance, Risk & Compliance, risk identification across providers and services, and audit readiness and compliance tracking Stakeholder & Communication Management, executive stakeholder engagement (regional/global leadership), and vendor negotiation and conflict resolution. Automation & Service Management Digitization, workflow automation (ServiceNow, ticket orchestration). AI & AIOps for Service Assurance, support AI-driven incident detection and correlation. Data Analytics & Reporting, support KPI-driven service management (SLAs, MTTR, MTBF). What makes you a good fit Bachelor's degree in Computer Science, Business informatics, Development, or any relevant study. Master’s degree is a plus Fluent English speaker 7 – 10 years of experience Excellent communication skills (both verbal and written) Excellent negotiation skills Stakeholder management Escalation management Vendor agnostic Enterprise service management and enterprise network management CCNP is a plus Some perks of joining Henkel Flexible work scheme with flexible hours, hybrid work model, and work from anywhere policy for up to 30 days per year Diverse national and international growth opportunities Global wellbeing standards with health and preventive care programs Gender-neutral parental leave for a minimum of 8 weeks Employee Share Plan with voluntary investment and Henkel matching shares Comprehensive Health Insurance for employee + dependents Employee Assistance Programme provides a wide range of mental health and wellbeing benefits At Henkel, we come from a broad range of backgrounds, perspectives, and life experiences. We believe the uniqueness of all our employees is the power in us. Become part of the team and bring your uniqueness to us! We look for a diverse team of individuals who possess different backgrounds, experiences, personalities and mindsets. JOB ID: 26103489 Job Locations: Egypt, Cairo Contact information for application-related questions: recruitmenteg@henkel.com Please do not use this email address for sending your application or CV. To apply, please click on the "Apply for this role" button below. Applications sent via e-mail will not be accepted. Application Deadline: As long as the vacancy is listed on our Career Site, we are happy to receive your application Job-Center: If you have an application already, you can create or log in to your account here to check the status of your application. In case of new account creation, please use your email address that you applied with. Activate external content When clicking the button below external content will be loaded which involves transfer of personal data (e.g. IP address) to external servers. This may involve that cookies are set by the external content provider. Please see Data Protection Statement for further information. Accept for all YouTube content Deactivate loading external content from YouTube. Deactivate loading external content from YouTube. How is work at Henkel About Henkel Building on a strong legacy of almost 150 years, we are leading the way to reimagine and improve life every day. Today and for generations to come. Through our innovative and sustainable brands and technologies, across our teams around the world. Henkel holds leading positions in both industrial and consumer businesses: Our portfolio includes well-known hair care products, laundry detergents, fabric softeners as well as adhesives, sealants, and functional coatings. Activate external content When clicking the button below external content will be loaded which involves transfer of personal data (e.g. IP address) to external servers. This may involve that cookies are set by the external content provider. Please see Data Protection Statement for further information. Accept for all YouTube content Deactivate loading external content from YouTube. Deactivate loading external content from YouTube. This is Henkel FAQ I am interested in several jobs. Can I apply for multiple positions at the same time? Yes – simply fill out your profile in our online application system. Once your online profile is complete, you can apply for multiple positions. The job offer is written in English – should I write my application in English as well? Yes, please. As Henkel is an international company you will be working with colleagues from all over the world and English is our official company language. Generally, the ‘rule’ is: please write the application in the same language as the job ad. Do I get feedback during the application process about the state of my application? Each position that we have open with Henkel is unique, and finding the right candidate is important for both the hired candidate as well as for Henkel. We want to make sure that both the candidate and the company are a good fit for each other. We will provide feedback to the candidates throughout the entire process. Can employees move between business areas and/or to a different country? Yes, in fact it is an expectation within Henkel that our talent is flexible and mobile. This helps to support the company on a broad, global level. Our “Triple Two” philosophy promotes this expectation, by allowing you to work in at least two different roles, in two different business areas and two different countries. The reason behind this philosophy is that we believe working in different roles, business units and functions is good for your personal development and improves your understanding of Henkel as a global company. Here you will get further information on our training programs. Whom do I contact if I have questions concerning my application? Our recruiting team will help you with all requests regarding your application. 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