Shanghai LEAD ADMINISTRATOR L1 CHN 201203

Job description

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. Job Description: Job Description Role Purpose The purpose of this role is to resolve high-priority incidents through advanced troubleshooting, ensure SLA compliance, analyse system performance trends, and create mitigation measures by collaborating with internal and external stakeholders. ͏ Areas of responsibility Triaging and resolution of tickets-Provide resolution to high priority incident (P2) tickets, performing advanced troubleshooting and root cause analysis to ensure timely closure. SLA Monitoring-Ensure SLA compliance for assigned technology areas and ensure proactive escalation management. Performance tuning and optimization-Analyse system performance data, coordinate findings on system behaviour, and support capacity planning initiatives to enhance overall system efficiency. Perform system Improvements-Create mitigation measures to evaluate new tools or improvements by collaborating with technical teams. Handling disaster recovery-Perform security assessments and recovery drills, and implement necessary controls to ensure compliance with established security standards. Reporting and stakeholder engagement-Participate in weekly and monthly service review meetings, provide updates on performance and issues, and support stakeholder communication to ensure transparency and service alignment. Team Management-Collaborate with team members to resolve open tickets and service requests. Knowledge base and continuous learning Contribute to updating SOPs, knowledge articles and maintaining the knowledge repository for the purpose of future ticket resolution. ͏ ͏ ͏ Mandatory Skills: Windows Server Admin . Experience: 5-8 Years . Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Apply Now Start applying with LinkedIn Please wait... Information at a Glance 获取职位提醒 当我们有空缺职位时收到通知并获取其他相关职业新闻 ">注册 > 加入我们 探索符合您的兴趣和技能的空缺职位 ">搜索职位 > 如果您遇到任何可疑邮件、广告或在 Wipro 提供工作的人，请发送电子邮件至 helpdesk.recruitment@wipro.com 。不要将您的简历通过电子邮件发送到此 ID，因为它不会监控简历和职业申请。 任何有关不道德/不公平招聘行为的投诉或疑虑，请直接联系我们的监察员小组，地址为 ombuds.person@wipro.com 。 我们是一个机会均等的雇主。所有合格的申请人都将获得就业考虑，不分种族、肤色、种姓、信仰、宗教、性别、婚姻状况、年龄、种族和国籍、性别认同、性别表达、性取向、政治取向、残疾状况、受保护的退伍军人身份或任何其他受法律保护的特征。 Wipro致力于创造一个无障碍、支持性和包容性的工作场所。在整个招聘和选拔过程中，将为包括残疾人在内的所有申请人提供合理的便利。在可能的情况下，必须在申请前告知住宿，并将单独审查。Wipro为所有人提供平等机会，并重视多样性。 Wipro.com Explore All Jobs Privacy policy Terms of use Fraud Awareness Wipro Locations Cookie Consent Manager Opens in a new tab. Opens in a new tab. Opens in a new tab. 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