DE034079-Quality Assurance Manager

Job description

---ONLY THOSE APPLICANTS WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE--- POSITION TITLE: Quality Assurance Manager WORK SETUP: Return to Office RESPONSIBILITIES: Quality Assurance & Auditing • Develop and execute quality audit plans across programs, projects, and operational functions. • Conduct periodic processes, documentation, and compliance audits to assess adherence to established standards and procedures. • Perform quality assurance reviews and identify process deficiencies, risks, and improvement opportunities. • Validate implementation and effectiveness of corrective and preventive actions. Compliance & Audit Readiness • Ensure compliance with internal policies, client requirements, regulatory obligations, and contractual commitments. • Lead internal audit readiness assessments and support external audit activities. • Maintain audit documentation, evidence repositories, and compliance records. • Monitor adherence to governance, control, and quality requirements. Findings Management & Corrective Actions • Document audit observations, findings, and recommendations. • Drive Corrective Action Plans (CAPs) and track closure of identified gaps. • Monitor remediation progress and ensure timely resolution of audit findings. • Escalate significant quality or compliance risks to leadership. Quality Monitoring & Reporting • Establish and monitor quality metrics, trends, and performance indicators. • Prepare quality scorecards, audit summaries, and executive reports. • Present key findings, risk assessments, and improvement recommendations to stakeholders. • Identify recurring issues and recommend sustainable solutions. Risk & Process Effectiveness Management • Assess operational risks that could impact quality, compliance, or client outcomes. • Partner with delivery and operational teams to develop mitigation plans. • Conduct root cause analysis for significant quality issues. • Evaluate process effectiveness and identify opportunities for standardization and optimization. Continuous Improvement • Lead quality improvement initiatives and process enhancement programs. • Facilitate lessons learned sessions and quality reviews. • Drive adoption of best practices, standards, and quality frameworks. • Support organizational quality maturity and operational excellence objectives. Stakeholder Management • Partner with delivery leadership, PMO, operations, compliance, and support teams. • Provide coaching and guidance on quality standards and audit expectations. • Act as a trusted advisor on quality governance and risk management matters. • Foster a culture of accountability and continuous improvement. OTHERS: Project Shift Schedule: Night Shift Project Rest Day: Weekends Off Project/Team Location: Taguig, Uptown Bonifacio Tower 3 SKILL AND QUALIFICATIONS: • Standard QA Profile • 8 to 12 years of solid experience; 5 to 10 years of supervisory experience About Accenture Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.Visit us at www.accenture.com Equal Employment Opportunity Statement We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.