Service Delivery Lead

Job description

Job Description: Group Manager – Business Banking Position Title Group Manager – Business Banking Department Business Banking Location As per business requirement Reports To Regional Head / Senior Group Manager / Deputy General Manager – Business Banking Role Purpose The Group Manager – Business Banking is responsible for driving business growth, portfolio management, customer acquisition, and relationship management within the Business Banking segment. The role focuses on managing a team of Relationship Managers, growing assets and liabilities, ensuring high-quality credit portfolios, and delivering superior customer experience while maintaining regulatory and compliance standards. Key Responsibilities Business Development & Portfolio Growth Drive business banking growth by acquiring new customers and expanding relationships with existing clients. Achieve assigned targets for assets, liabilities, revenue, fee income, and profitability. Identify business opportunities within SME, MSME, and Mid-Market customer segments. Promote banking products including working capital, term loans, trade finance, cash management, and liability products. Drive cross-selling of banking and financial products to maximize customer wallet share. Relationship Management Build and maintain strong relationships with business banking customers. Act as a trusted advisor to customers by understanding their business requirements and financial needs. Ensure high levels of customer satisfaction and retention. Address customer escalations and provide timely resolution. Credit & Risk Management Assess customer funding requirements and coordinate preparation of credit proposals. Ensure credit quality and adherence to underwriting standards. Monitor portfolio performance and proactively manage delinquency risks. Work closely with Credit and Risk teams to ensure sound portfolio management. Maintain portfolio health within prescribed risk parameters. Team Leadership & Management Lead and mentor Relationship Managers and Business Development teams. Set performance goals, track productivity, and conduct regular reviews. Support team members in customer acquisition and relationship management. Drive employee engagement and capability-building initiatives. Foster a culture of accountability, collaboration, and customer focus. Business Planning & Execution Develop and implement business plans aligned with organizational objectives. Track business performance against budgets and targets. Analyze market trends, competitor activities, and customer needs. Implement strategic initiatives to drive business growth and operational efficiency. Compliance & Governance Ensure adherence to regulatory guidelines, internal policies, and audit requirements. Maintain compliance with KYC, AML, and banking regulations. Ensure proper documentation and process adherence across all transactions. Support audit and regulatory inspections as required. Stakeholder Management Collaborate with Credit, Operations, Product, Risk, Compliance, and Service teams. Coordinate effectively with internal stakeholders for seamless customer servicing. Participate in management reviews and business performance discussions. Represent the bank in customer meetings and industry forums when required. Key Performance Indicators (KPIs) Business portfolio growth Revenue and profitability achievement Asset and liability acquisition Fee income generation New customer acquisition Portfolio quality and delinquency control Customer satisfaction and retention Cross-sell performance Team productivity and performance Compliance and audit adherence Skill Requirements Educational Qualifications Essential Bachelor's Degree in Commerce, Finance, Banking, Economics, Business Administration, or related field. Preferred MBA / PGDM in Finance, Marketing, Banking, or related discipline. Professional certifications in Banking, Credit, Risk Management, or Financial Services. Experience 8-12 years of experience in Banking and Financial Services. Minimum 4-6 years of experience in Business Banking, SME Banking, Commercial Banking, or Relationship Management. Proven track record of achieving business growth and portfolio targets. Experience in handling SME/MSME customer portfolios and credit products. Prior experience in leading teams is preferred. Required Competencies Functional Competencies Business Banking & SME Banking Relationship Management Credit Analysis & Underwriting Trade Finance & Working Capital Products Portfolio Management Financial Statement Analysis Sales & Business Development Risk and Compliance Management Behavioral Competencies Leadership & Team Management Strategic Thinking Customer Centricity Problem Solving Negotiation & Influencing Skills Decision Making Communication & Presentation Skills Results Orientation Preferred Industry Background Private Sector Banks Public Sector Banks Commercial Banks Foreign Banks NBFCs Financial Institutions servicing SME/MSME segments Other Requirements Apply now Information at a Glance Why HCLTech? At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first. HCLTech is a global technology company, home to more than 230,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September 2026 totaled $14.8 billion. Disclaimer Privacy Statement Terms of use Sitemap Raise a Grievance We use cookies on our site. Please read more about cookies policy here. Opens in a new tab. Opens in a new tab. Opens in a new tab. Opens in a new tab. Opens in a new tab. Opens in a new tab. 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