Manager, Business Development

Job description

Ultimate Medical Academy is a non-profit healthcare educational institution with a national presence. Headquartered in Tampa, Florida and founded in 1994, UMA offers content-rich, interactive online programs as well as hands-on training at our Clearwater, Florida campus. As a full-time team member, you will have access to the following benefits: • Medical (including prescription), Dental, Vision (UMA subsidized) • FSA/HSA (Depending on Medical Plan chosen) • Basic Life Insurance (UMA paid) • Additional Voluntary Life Insurance (Team Member paid) • Employee Assistance Program – EAP (UMA paid) • Long Term Disability (UMA paid) • Short Term Disability (Team Member paid) • Supplemental Insurance such as Critical Illness, Accident, and Hospital (Team Member Paid) • Paid Time Off – 15 days accrued in year 1, 9 holidays, and 1 day of Volunteering Time Off • 401k (eligible upon completion of 90 days of employment and must be at least 18 years of age) • Pet Insurance • Identity Theft Protection Purpose of the Position: The Manager, Business Development drives urgency and speed to market by connecting qualified graduates to employer opportunities. They coach, develop, and empower a team responsible for cultivating employer relationships, generating business opportunities, and creating employer demand that support graduate placement outcomes. This role drives employer-facing productivity, outbound outreach strategy, territory execution, pipeline discipline, account development, and relationship quality while partnering closely with Career Services leadership to align qualified graduates with employer hiring needs. The Manager, Business Development is responsible for ensuring Business Development Advisors (BDAs) effectively build and maintain relationships with employers, community organizations, and industry leaders to expand career opportunities for UMA graduates. This role fosters a culture of accountability, care, growth, and performance while contributing to a positive organizational culture and driving career opportunities and hiring outcomes for UMA graduates. What You’ll Do: • Drive Team Productivity and Quality: Ensure BDAs execute effective employer outreach, follow-up, opportunity development, and business cultivation activities. Monitor and coach team performance to achieve departmental goals related to employer engagement, job orders, interviews, hires, placements, and employer conversion. • Lead Territory and Employer Strategy: Design, evaluate, and optimize assigned territories to balance employer opportunity, graduate supply, and market potential. Use market insights, CRM data, and employer feedback to strengthen existing partnerships, identify growth opportunities, and align hiring demand with graduate readiness. • Drive Employer Development and Opportunity Creation: Oversee proactive employer outreach, account development, lead management, and relationship-building activities. Ensure BDAs identify future hiring opportunities, develop quality job orders, and maintain a sustainable pipeline of employer demand for UMA graduates. • Coach and Develop Business Development Advisors: Conduct regular coaching sessions, call reviews, pipeline inspections, and one-on-one development discussions to improve outreach effectiveness, employer engagement, relationship management, and performance outcomes. • Manage Customer Relationships and Escalations: Handle manager-level customer service, re-engagement, and escalation matters as needed while maintaining positive relationships with employers, graduates, alumni, and internal stakeholders. • Lead with Care: Foster a culture of accountability, wellness, recognition, engagement, and performance. Meet regularly with direct reports in one-on-one and group settings to provide feedback and support professional growth. • Perform other duties as assigned. Career Level Expectations: • Lead, coach, and develop team members that are direct reports. • Builds and fosters a strong culture of accountability, learning, trust, and high perfo