Customer Service Experience Specialist (m/f)— Slovakia, Bratislava, Adhesive Technologies

Job description

What you´ll do Manage customer interactions as a key point of contact and deliver a high-quality customer experience Handle Order-to-Cash and customer service activities, including orders, enquiries and customer cases Build strong customer relationships, collect feedback and support customer satisfaction Maintain accurate customer and case data in CRM systems and ensure timely follow-up Collaborate with Sales, Supply Chain, CSX and other internal partners to meet customer needs Contribute to continuous improvement, process efficiency and customer experience initiatives Manage priorities and own workload to ensure quality and timely execution What makes you a good fit Customer-focused mindset with strong communication and collaboration skills Accountability, reliability and good organizational skills Ability to analyze situations, prioritize tasks and recommend solutions Experience in Customer Service, Sales or Supply Chain is an advantage Knowledge of Order-to-Cash processes is an advantage Experience with SAP, Service Cloud/CRM or similar digital tools is an advantage Fluent Slovak or Czech and good command of English Some perks of joining Henkel Flexible work scheme with flexible hours, hybrid work model and up to 30 days per year for remote work abroad Diverse national and international growth opportunities Globally applicable well-being standards, including health and preventive care programs Gender-neutral parental leave for a minimum of 8 weeks Employee Share Plan with voluntary investment and Henkel matching shares 13th salary, incentives Cafeteria benefit system, Multisport card Henkel shop and Henkel nursery school Extra paid days off for special events, referral and relocation bonus Salary: €1,800 – €1,950 gross per month. The advertised amount represents a starting salary range. The final salary will be determined based on the above criteria and confirmed after the interview process. At Henkel, we come from a broad range of backgrounds, perspectives, and life experiences. We believe the uniqueness of all our employees is the power in us. Become part of the team and bring your uniqueness to us! We welcome all applications across different genders, origins, cultures, religions, sexual orientations, disabilities, and generations. JOB ID: 26103550 Job Locations: Slovakia, Bratislavsky Kraj, Bratislava Contact information for application-related questions: recruitmentslovakia@henkel.com Please do not use this email address for sending your application or CV. To apply, please click on the "Apply for this role" button below. Applications sent via e-mail will not be accepted. Application Deadline: As long as the vacancy is listed on our Career Site, we are happy to receive your application Job-Center: If you have an application already, you can create or log in to your account here to check the status of your application. In case of new account creation, please use your email address that you applied with. Activate external content When clicking the button below external content will be loaded which involves transfer of personal data (e.g. IP address) to external servers. This may involve that cookies are set by the external content provider. Please see Data Protection Statement for further information. Accept for all YouTube content Deactivate loading external content from YouTube. Deactivate loading external content from YouTube. How is work at Henkel About Henkel Building on a strong legacy of almost 150 years, we are leading the way to reimagine and improve life every day. Today and for generations to come. Through our innovative and sustainable brands and technologies, across our teams around the world. Henkel holds leading positions in both industrial and consumer businesses: Our portfolio includes well-known hair care products, laundry detergents, fabric softeners as well as adhesives, sealants, and functional coatings. Activate external content When clicking the button below external content will be loaded which involves transfer of personal data (e.g. IP address) to external servers. This may involve that cookies are set by the external content provider. Please see Data Protection Statement for further information. Accept for all YouTube content Deactivate loading external content from YouTube. Deactivate loading external content from YouTube. This is Henkel FAQ I am interested in several jobs. Can I apply for multiple positions at the same time? Yes – simply fill out your profile in our online application system. Once your online profile is complete, you can apply for multiple positions. The job offer is written in English – should I write my application in English as well? Yes, please. As Henkel is an international company you will be working with colleagues from all over the world and English is our official company language. Generally, the ‘rule’ is: please write the application in the same language as the job ad. Do I get feedback during the application process about the state of my application? Each position that we have open with Henkel is unique, and finding the right candidate is important for both the hired candidate as well as for Henkel. We want to make sure that both the candidate and the company are a good fit for each other. We will provide feedback to the candidates throughout the entire process. Can employees move between business areas and/or to a different country? Yes, in fact it is an expectation within Henkel that our talent is flexible and mobile. This helps to support the company on a broad, global level. Our “Triple Two” philosophy promotes this expectation, by allowing you to work in at least two different roles, in two different business areas and two different countries. The reason behind this philosophy is that we believe working in different roles, business units and functions is good for your personal development and improves your understanding of Henkel as a global company. Here you will get further information on our training programs. Whom do I contact if I have questions concerning my application? Our recruiting team will help you with all requests regarding your application. Contact the team here. see all FAQ Explore more jobs Praktikum Key Account Management Henkel Consumer Brands Germany, Düsseldorf, Consumer Brands, Vertrieb, Marketing Explore National Account Manager DIY Italy, Milano, Adhesive Technologies, Sales Explore Field Sales Representative LV Latvia, Riga, Adhesive Technologies, Sales Explore Technical Export Sales Representative ‏ (Sales Engineer) Poland, Warsaw, Adhesive Technologies, Sales Explore Technical Export Sales Representative ‏ (Sales Engineer) Poland, Warsaw, Adhesive Technologies, Sprzedaż Explore Intern Sales Support Portugal, Lisbon, Consumer Brands, Sales Explore Target Account Manager IPR ‏ (Infrastructure Protection and Repair) Belgium, Brussels, Netherlands, Utrecht, Belgium, Antwerp, Netherlands, Rotterdam, Adhesive Technologies, Sales Explore Jr Key Account Manager RO Romania, Bucharest, Adhesive Technologies, Sales Explore Key Account Manager Do-It-Yourself retail Belgium, Brussels, Adhesive Technologies, Sales Explore Find us on Social Media Get in Touch with us on our Social Media channels or via E-Mail Customer Service Experience Specialist (m/f) Apply for this role