Alumni Services Advisor I

Job description

Ultimate Medical Academy is a non-profit healthcare educational institution with a national presence. Headquartered in Tampa, Florida and founded in 1994, UMA offers content-rich, interactive online programs as well as hands-on training at our Clearwater, Florida campus. As a full-time team member, you will have access to the following benefits: • Medical (including prescription), Dental, Vision (UMA subsidized) • FSA/HSA (Depending on Medical Plan chosen) • Basic Life Insurance (UMA paid) • Additional Voluntary Life Insurance (Team Member paid) • Employee Assistance Program – EAP (UMA paid) • Long Term Disability (UMA paid) • Short Term Disability (Team Member paid) • Supplemental Insurance such as Critical Illness, Accident, and Hospital (Team Member Paid) • Paid Time Off – 15 days accrued in year 1, 9 holidays, and 1 day of Volunteering Time Off • 401k (eligible upon completion of 90 days of employment and must be at least 18 years of age) • Pet Insurance • Identity Theft Protection Purpose of the Position: The Alumni Services Advisor I position manages graduate-facing aspects of alumni services.  The role will help alumni achieve their desired career outcomes by providing professional development opportunities, preparing alumni for interviews and collaborating with business development functions to identify potential employment opportunities. What you’ll do: • Graduate Empowerment: Influence, empower, and guide graduates toward successful healthcare careers through multiple channels (e.g., phone, video calls, and email). • Career Coaching and Post Placement Support : Partner with graduates, providing guidance on interview techniques, workplace expectations, resume best practices, and additional post placement support. • Documentation and Metrics: Maintain accurate documentation, meet department metrics, and ensure high level of support for alumni. • Complete Administrative Tasks: Accurately complete and maintain all required paperwork and data entry related to assigned tasks and graduate requests. • Perform other duties as assigned. Career Level Expectations: • Entry-level position. • Work is supervised. • Communicates information that requires a high level of accuracy. • Problems faced are often routine and require critical thinking. • Desire for growth and professional development. Required Skills/Experience: • Associate degree, or equivalent combination of education and experience. • Prior customer service experience. • Skills and traits: results-driven, communication/interpersonal skills, relationship building/rapport, and time management. • Ability to professionally communicate fluently in verbal and written English. • Supportive of a diverse and inclusive work environment. • Computer literacy/basic computer skills to effectively navigate and utilize the technology required for the role. Preferred Requirements: • A bachelor’s degree or equivalent experience and/or any strong or advanced proficiency in the above required skills/experience. • 1+ years’ experience in sales, inbound customer care, career coaching, staffing, or long-line sales. • Experience in employment staffing, career services, out-placement services, or sales experience in the corporate sector and/or business development. • Experience cold calling in a production driven environment. • Other skills or abilities – influence, comfortability communicating with all levels of an organization, punctual, disciplined, complex problem-solving, attention to detail, and motivation. • Proficient in MS Office (W