Business Operations Specialist

Job description

Who we are We simplify wealth creation. Founded in 2014 in Vienna, Austria by Eric Demuth, Paul Klanschek and Christian Trummer, we’re here to help people trust themselves enough to build their financial freedom — for now and the future. Our user-friendly, trade-everything platform empowers both first-time investors and seasoned experts to invest in the cryptocurrencies, crypto indices, stocks*, precious metals and commodities* they want — with any sized budget, 24/7. Our global team works across different cultures and time zones, bringing our products to more than 7 million customers, making us one of Europe’s safest and most secure platforms that powers modern investing. Headquartered in Austria but operating across Europe, our products are built by fast-moving, talented, “roll-up-your-sleeves-and-make-it-happen” kind of people. It’s these diverse perspectives and innovative minds operating as ONE TEAM that keep Bitpanda at the cutting edge of our industry. So if you’re someone who thinks big, moves fast and wants to make an impact right from day one, then get ready to join our industry-changing team. Let’s go! Your Mission As the Business Operations Specialist, you will be the operational engine behind Bitpanda's rapidly growing Securities & Commodities business line. You will ensure daily business  operations run flawlessly, manage critical external partnerships, and drive the seamless launch of major new investment products. Operating within a fast-paced, startup-like environment, your work will directly impact product launches, customer experience, and company revenue. What you'll do • Run operational processes end-to-end, monitoring recurring tasks like instrument listings/delistings, data and venue usage reporting, partner billing, and operational follow-ups on reconciliations. • Manage operational partners and vendors hands-on, acting as the day-to-day contact for SLAs, incidents, invoices, and service reviews. • Deliver projects and launches by planning cross-team initiatives and owning launch readiness, including operational processes, Customer Support enablement, Compliance and Legal sign-offs and go-live checklists. Act as project manager for larger launches when needed. • Improve and automate processes by building runbooks, removing manual steps, and utilizing tooling or AI to reduce errors. • Create operational transparency by tracking data on volumes, incidents, and partner performance to flag trends before they become critical issues. Who you are • You have 3+ years of experience in business operations or operational project management in financial services, for example at a broker, bank, fintech or exchange. Consulting counts if it was hands-on delivery. • You have a proven track record of delivering cross-functional projects end-to-end, including managing milestones, risks, and go/no-go launch decisions. • You are highly capable of managing external partners and vendors hands-on, including SLAs, escalations, invoices and contract follow-ups. • You understand how a trade flows from order to execution, settlement and custody, and what corporate actions and reconciliation involve. • You are strong with data and spreadsheets, check numbers yourself, and like to document and improve processes. • You have experience working in a regulated environment, understanding when and how to secure Compliance and Legal sign-offs, and you possess excellent written and verbal English communication skills. What’s in it for you • Flexibility to work where you thrive – Enjoy the freedom of our Hybrid working model, combining onsite collaboration and remote work, with an additional 25 days per year to work from a city or country of your choice. <li data-prosemirror-content-type="node" data-prosemirror-node-name="paragraph&