Professional Services Engineer - Corvil

Job description

Pico fuels the global capital markets community by providing exceptional market data services and customized managed infrastructure solutions. As financial industry experts at the center of markets and technology, we help our clients efficiently scale their business and quickly access markets. From infrastructure to connectivity, we support our clients through the full trading lifecycle. We are a global company headquartered in New York, with offices in Chicago, London, Singapore, Hong Kong and Tokyo. Purpose of the role Pico are looking for a highly motivated and talented individual to deliver post sales and professional services tasks in the APAC region specialising in the Corvil product suite at Pico. As a Pico Analytics Implementation Engineer, you will be instrumental in facilitating customer success with the Corvil product to ensure that customer satisfaction and retention is achieved and maintained. This key position requires someone who loves to learn, thrives working “hands-on” with cutting edge technologies and can explain and teach complicated concepts to others. This position will report to the Manager of Corvil Services based in London and will interact directly with internal sales, account management, product management, and Corvil Technical Support staff. Responsibilities and duties (include but not limited to) Delivery of Corvil product implementation and configuration services in person at customer sites, via remote access and during screenshare webex/zoom/MS teams meetings with Corvil users at a range of customer accounts. Build relationships and trust with key technical stakeholders and Corvil product users within assigned accounts, typically within technology infrastructure groups including networking and application teams. Maintain record of professional services delivered to customers using Jira / Salesforce, etc. Work closely with clients and prospects to understand/interpret technology requirements and collaboratively design, recommend, and document individual technology solutions. Develop and maintain a deep understanding of industry leading financial technology solution providers and the competitive landscape. Provide feedback to the Product Management team to pass along requirements that will influence roadmaps and future design considerations. Identify opportunities for further integration in the client’s environment of Pico products and communicate with colleagues in Sales team. Learn and maintain in-depth knowledge and positioning of the company’s products and technologies with a focus on the Corvil product suite. Develop and maintain a working knowledge of industry trends and competitive products. Technical Skills: Expertise in packet-based analysis including solid TCP knowledge. Practical and working knowledge of IP networking. Knowledge of traffic capture and aggregation techniques beneficial. Corvil CCE (Corvil Certified Expert) certification or hands on working knowledge of the Corvil product a distinct advantage. Cisco CCNA certifications or equivalent beneficial. Firm grasp of Financial Services trading technologies, including trading plant infrastructure/applications (feed handlers, matching engines, etc.) and protocols (FIX, Market Data, Order Entry etc.) Knowledge of scripting in Perl or Python beneficial. Experience working with XML & APIs beneficial. Understanding of Cloud Technology platforms such as AWS, Azure, Google beneficial. Understanding of Virtualization and Containerization technologies beneficial. Education, Skills, and background (incl. Education and Experience Requirements) Strong written, oral, and interpersonal communication skills. Strong problem solving and analytical skills. Cultivate an agile ability to work in a fast-paced environment and prioritize work effectively. Proficient in Microsoft Office suite – Visio beneficial. Demonstrated ability to take initiative and interact with all levels of management with hi