Senior Engineer, Field Service

Job description

Step into a career with ASM, where cutting edge technology meets collaborative culture. ​ For over 55 years ASM has been ahead of what’s next, at the forefront of innovation and what’s technologically possible. With more than 4,500 ASMers representing 70 nationalities, our people and our advanced semiconductor devices are playing a crucial role in trends such as 5G, cloud computing, AI, and autonomous driving. But we’re more than just a tech company. We value diversity, inclusion and sustainability as we strive to make a positive impact on the world. Our development programs help support your growth, shaping your future and pushing the boundaries of innovation to unleash potential. Job's mission As a Senior Field Service Engineer I at ASM, you will play a critical role in supporting our customers by installing, maintaining, troubleshooting, and repairing advanced semiconductor capital equipment. You will serve as a technical expert in the field, delivering exceptional customer service while ensuring equipment performance, reliability, and safety. This position offers the opportunity to work with cutting-edge semiconductor technology, collaborate with global teams, and support customers across domestic and international locations. What you will be working on Perform installation, startup, qualification, preventative maintenance, and remedial repair activities on complex semiconductor capital equipment. Troubleshoot and resolve electrical, electronic, mechanical, pneumatic, vacuum, and software-related equipment issues in customer manufacturing environments. Provide timely and professional technical support while maintaining a high level of customer satisfaction and equipment uptime. Interpret and utilize electrical schematics, engineering drawings, and technical documentation to diagnose and resolve equipment issues. Support equipment upgrades, modifications, retrofits, and process improvement initiatives. Document service activities, maintenance actions, and technical findings accurately and thoroughly. Collaborate with engineering, technical support, and customer teams to resolve complex technical issues and improve equipment performance. Deliver technical training and knowledge transfer to customer personnel as required. Maintain compliance with ASM and customer safety requirements while working in semiconductor manufacturing environments. Travel domestically and internationally to support customer installations, upgrades, and service requirements. What we are looking for Bachelor’s degree in Electronics, Electro-Mechanical Technology, Engineering, or a related technical discipline; equivalent military or industry experience may be considered. 5+ years of field service, semiconductor manufacturing, or customer-facing technical support experience involving complex capital equipment. Strong troubleshooting skills with microprocessor-controlled electro-mechanical systems. Ability to read and interpret electrical, electronic, and electro-mechanical schematics and drawings. Experience performing equipment installations, preventative maintenance, repairs, and system diagnostics. Working knowledge of oscilloscopes, digital voltmeters (DVMs), and other diagnostic tools. Strong written and verbal communication skills with the ability to effectively interact with customers and cross-functional teams. Proficiency with Microsoft Office applications and technical reporting systems. Ability to work independently with limited supervision while managing multiple priorities. Willingness and ability to travel as required to support customer needs. What sets you apart Experience supporting semiconductor capital equipment within wafer fabrication environments. Knowledge of vacuum systems, gas delivery systems, electro-pneumatic controls, and semiconductor process equipment. Experience with RF-induced plasma technologies. Familiarity with robotics, motion control systems, servo systems, and microprocessor-based controllers. Understanding of equipment software fundamentals, control systems, and system integration. Experien